It was important a gift be delivered on Mother's Day. Not the day before, nor the day after. I called justflowers and explained the situation and was guaranteed the plant would arrive on Mother's Day. We then discussed, for health reasons, I was limited in the plants they could delivere. I gave the justflowers employee a website of plants they could replace my order with should my choice not be available. Mother's day came and went with no delivery. The following Tuesday, a plant was delivered. When questioned the delivery person did not know what kind of plant it was, so it was left outside until it could be determined if it was safe. I e-mailed justflowers explaining the situation. I got a "cookie cutter" e-mail in return. I again e-mailed, and received the same reply whixh did not answer my questions. I called justflowers, explained the situation, and was immediately asked, "Why didn't you contact us?" Put the blame on the consumer!!! I told her every step I took I went above and beyond to do my Do Diligence. She offered to refund me $5. I explained I have an unidentified plant outside; it cannot go into the house until I am assured what it is. Again, a $5 offer. I asked to speak to management and Angie Tanner (as she identified herself), got on the phone, apoligized, told me Mother's Day was the busiest day of the year and they cannot make any guarantees other than it will be delivered within 7 days of the expected date. She refused to address the lack of knowledge in the type of plant it was. She offered me $10. I told her I paid $64 and received nothing for my money, as it was two days late and nobody could tell me if the plant would be safe. I told her the only solution I would aacept was a refund of $64. She again offered $10. Upon the completition of the phone call I googled the ompany and found thousands of complaints.