Justin Hurlburt of Gilbert AZ set up home cleaning service with our company. He did a complete 180° in attitude when I called at the 2 hour point (for a crew of 3) to alert him to what remained of his cleaning and the cost involved. When I told him he was at $120.00 with 40% of his home remaining to be cleaned, he became outraged, angrily said "You mean to tell me that's all they cleaned? I could clean that much myself in 1 hour, we are finished."... and started to demean the entire job. ... Here's the thing. While we can literally furnish hundreds of excellent references and will be more than happy to do so, a few times a year we run into a customer with unrealistic expectations and who views the cleanliness of their place contrary to how most people see it. In other words, their place can be covered in dust, dog hair & general "grunge" and while they honestly believe it can be cleaned 1 hour, the reality is, it may take 3 or 4 hours. ... This percepetion thing is a problem that, after 6 years in the business, I still haven't found a simple solution for. While most customers are realistic in their expectaions on a home cleaning and their perception of the cleanliness of their home... a very small percentage are very unrealistic and don't see the details that most do. An even smaller percentage become belligerent when given the facts as was the case with Mr Hurlburt. He was very nice through several communications and quite the opposite when alerted to the actual condtion of his home and the fair cost involved (his house was EXTREMELY dusty according to the 3 ladies on his cleaning crew). ... I would not recommend doing business with Mr Justin Hurlburt in any form or fashion. If you do... fasten your seat belts because when things don't go his way he can be RUDE, CRUDE, ARROGANT, CONDESCENTING showing strong sociopathic and narcissistic qualities. Steer clear of this customer friends.