K-Designers
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Category: Home & Garden
Contact Information United States
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K-Designers Reviews
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privateequityguy
July 14, 2011
Internet Information
I originally set up my interview with someone in the recruiting office that got my information from the internet. The individual I spoke with was extremely pleasant and informative about the opportunity, they told me that I was going to meet with Todd Nordrum, their Regional Manager. I was familiar with the business since I put myself through college selling vacuum cleaners for two years and then water softening systems for an additional three years. I have been contemplating getting back into in-home sales and looking for a company to grow with into a management position. I did my research on the internet and on Todd Nordrum, if I'm going to put my trust and faith into an individual I want to make sure I know who I'm working for. I found Mr. Nordrum to be very knowledgable about the industry, a roll-up your sleeves kind of guy who has built businesses from the ground up and shown others how to achieve higher positions within an organization. He didn't shy away from any of the tough questions or the crap that I found on the internet. I found K-Designers to be a long standing company with a focus on customer service and positive feedback from its sales staff. I'm not sure that K-Designers is a good fit for me at the moment, however I would have no problem working for a straight shooter like Todd Nordrum.
As a businessman/entrepreneur those of you that have to rely on a company to take care of you should refrain from posting disparaging comments about a company that creates an environment to earn an above average income. If you took the negative energy you wasted by posting ads on the internet and took control over your life and made results rather than excuses this world would be a much better place.
If your interested in a career opportunity judge it for what you see and experience, not what you read on the internet, K-Designers and Todd Nordrum are professional and committed to what they do. I'm not an advocate for K-Designers or a paid marketing representative, just a professional guy who hates to see those that create jobs and opportunities for people get stabbed in the back for their efforts.
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upsetmom
March 23, 2011
I did not get the $250 card or the great windows that I was promised.
This company is a total joke. They prey off of single disabled women. The salesman said I had to decide that night. I decided on 7 windows that they promised would keep out draft and cold. JOKE> Yes my house was built in the 1800's and the windows that I had in my house are just as good as K-designers window. Plus, I haven't even had them two years and when I was cleaning one of them, a piece snapped off out of the frame. So when I called, they were going to send me out the piece so I could fix it myself. Get real. Well, it was not the right part. So months ago I sent them a picture of the part and still no word from them. So I called and what do they tell me but now they have to talk to the manufacture. And now it has been months and I still have not heard anything. Right now I have a pliers attached to a string that is in their windows hold it so the string doesn't let go. How is that for good quality?????? After I had my 7 windows installed I still had a draft. Maybe more now then with my old windows. So they came and put a thin strip on them. Of course that didn't work because it's the insulation around their windows. Now I am stuck making 115.00 a month for 7 windows that I could of gotten at Mennard alot cheaper then K=design window and they probably would of been better. I feel that they took advantage of me that I was a disabled single mother. And as far as their $250.00 card goes, another lady told me that it is a joke. You have to buy and pay for something to use it so it is not a gift card. You still have to use your money to use it. I just feel it is a all around shady company. It's how they do busy and they don't back their product. They reel you in and then leave you hanging.
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mike
February 10, 2011
whiners
I am really amazed at anyone who would come on here and complain about k-designers. If anyone reads this justask yourself how could a company stay in business for so many years and still hold high ratings with agencies that police Home Remodeling companies. There are a lot of long term employees, including sales people, that love this company. The sales people that jump on here are the ones that failed and cannot take responsibility for their failure. They think its everyone elses fault!! Not theirs! The best advice for those sales guys that failed is to just look in the mirror and ask yourself...how can other sales people make it and be very successful but yet I failed! It's 100 percent YOU!! Not the company.
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D&C
October 4, 2010
E Shield
I just experienced a K-Designers sales presentation due to a response I made to Costco.com. I will say it was an interesting experience. If you contact K-Designers or they contact you, I'd suggest you get competing bids before you get the K-Designers bid. If your experience is like mine, there is a reason they want you to sign a contract before they leave your home and continue to reduct the price and throw free products into the offer. I found them to be very overpriced compared to local contractors. I don't see the need to be hire pressure if you're offering a quality product at a competitive price. Why is it cheaper if I sign tonight versus tomorrow? They don't want you to get other bids. Bad idea. I can't speak to their quality, we never made it that far in the process. I did find their bid was three times higher than competing bids even after my Costco discount for E-Shield installation and the additional K-Designers discount if I would sign the contract before the sales rep left my home. What a scam! Buyer beware.
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normalguyinKC
September 1, 2010
Entire Company is a SCAM - Beware
Do NOT work for K-Designers. Do NOT buy from K-Designers... This is a TOTAL SCAM COMPANY...
In 1995, I trained for a Marketing Director Position with K-Designers, Denver, Colorado. I worked for them for over 6 months and then worked for several other competitors who were doing the same 'Promotion' in the Denver, Colorado territory. I did the home improvement “Promotional Home” sales pitch for over 5 years and was considered one of the best in the Western States. My last year in business I grossed over $175, 000 in income (before taxes and expenses).
I am glad you are happy with the work that K-Designers did for you. I hope that if you live in your home for any length of time that your product has no problems. K-Designers does NOT warranty labor to fix their products after the sale. The lifetime warranty is only on the product. In addition, K-Designers is not known for great service after the sale. K-Designers is all about new SALES! There is NO profit in sending a repair crew to your home to fix potential problems especially if you live over 100 miles from their main location. K-Designers sub-contracts all of their work, so they would actually have to pay a crew to drive to your home and do the repair. I hardly think they would remain profitable if they actually spent money repairing the problems people can have with windows, siding and other home improvements.
Their sales pitch…. Well, K-Designers uses the oldest gimmick in the book. The movie 'Tin Man' accurately depicts this company. K-Designers approaches ALL homeowners with the same sales pitch... "We want to use your home for our promotion. If you agree to allow us to use your home to market our product, we have marketing dollars we will spend on your home. These marketing dollars will save you thousands of dollars if you do business with us TODAY, WHILE I AM HERE! (Not tomorrow, but NOW).
Sales representatives are called Marketing Directors. Why? So that you the prospective customer is under the impression, you are talking to someone in authority. You, the homeowner, actually think you are speaking with a Director of the Company, not a sales person. You think this Director has special powers and has this budget of money to spend on your home. You have to agree to allow K-Designers to put a sign in your yard, take before & after photos, write letters of reference and much more…. For each item you agree to, K-Designers or the manufacturer will spend marketing dollars (which do not exist) on your home to reduce your total cost. It’s truly amazing to see the cost of a siding project go from a whopping $25, 000 Retail cost, down to $14, 999. Because your home is special, and you LOVE the product, and you agree to help with marketing you will save thousands… but remember you must do this now, while the Marketing Director is in your home. He/she will tell you they are so busy they cannot come back. They are booked solid with interested people. They have more people interested in the ‘fake’ promotion, then they have money to spend.
The marketing directors are trained to take control of you and take you through a 10 step sales process which includes: 1) a warm up 2) an introduction to the promotion, 3) a review of the company K-Designers and their manufacture (was Revere or Alcoa), 4) a detailed review of the promotion (put up a sign in your yard, agree to write a letter, agree to before & after pictures, and more items if necessary), 5) product demonstration (you must LOVE the product), 6) measure, 7) do a pretty drawing of your home 8) do an ROI (return on investment)… “Does this make financial sense; can you afford to do this?” (for siding they show you the cost of painting, alleged energy savings, and alleged increase value to your home), 9) Negotiations (they want you to go very slow, go outside in between steps, and reduce the price slowly… each time getting you the prospect to say yes to another marketing activity, and 10) paperwork and wrap up.
The marketing director is trained to ask pivotal sales questions to you during the presentation. Examples… “Folks, this may or may not be for you… if it is not, please let me know…. Of course, your home would be prefect for our promotion, but I understand if this is not for you. I have many other people who I have on my schedule who are interested in the promotion. If you do not want to participate, we will shake hands and part friends”.
Before the sales person goes to measure, they are trained to ask another question…. “Folks, you love the product… Right? … and you agree to help me with the promotion, Right? (you say yes)… Well, I love your home and you qualify for the promotion. I would love to use your home to market our product in this area! Aside from money, is there any reason we cannot do business…. WHILE I AM HERE?”…. then they remain quiet. They have cornered you into making a decision while they are there. This is called a 1-call close, or a HARD SELL!!! If you are not a strong person or couple, you have no choice but to continue…. Else, you would be a liar. Good people don’t lie or change their minds.
However, the REALITY IS… this, it is all baloney, fake, made up. The PROMOTION is BOGUS. There are NO Marketing dollars. Yes, K-Designers will put a sign in your yard, and they will take before & after pictures. You will also write a letter of reference….. but guess what…. EVERY K-Designers customer DOES THE SAME THING. The sales pitch is the same for EVERY POTENTIAL CUSTOMER. You are not special. Again, You are not special. You are just another person/couple that K-Designer’s is pressuring into making a decision to buy siding - TODAY. If they did not have the “Promotional” lie, they would have no reason to get you to buy today!
K-Designers uses the ‘PROMOTION’ as an excuse for everything. Examples. If a husband and wife both own a home, and only the wife is present when the Marketing Director arrives for the appointment, he/she will not present to you, nor will they give you any prices. They are trained to say, that according to the “PROMOTION” all owners must be present. Another example. Say you want to think about the price overnight? The Marketing Director will say something like…. “I’m sorry Mr. & Mrs. Smith, but the ‘Promotion’ requires that you make a decision while I am here. If you are not interested in the ‘Promotion’, I need to release the funds for someone else. I have more people interested in the Promotional dollars (that do not exist), then I have money to spend. You understand, don’t you?” The MD’s use the “Promotion” as their excuse for many objections you the homeowners may have. Bottom line is you must decide while they are in your home or you will lose all of those bogus marketing dollars!
THE FEAR OF LOSS is what motivates people to buy siding while the marketing director is in their home. People are afraid that they will miss out on an once-in-a-lifetime opportunity to save thousands. You feel special that your home has qualified for Revere or Alcoa to use their product on…. You qualify….
Who sets the price? Well, if you are a good sales person (Marketing Director) you can start your price anywhere you’d like. At the end of the day, you just have to cover the cost of the siding and the cost of the sub-contracted crew who will do the work (plus other expenses K-Designers charges the MD (sales rep) such as financing fees, etc. It is not uncommon for a Marketing Director to make $5, 000 commission on a standard 1-story, 3 bedroom home.
K-Designers brags about all the employees they have. The reality is this. All of K-Designers Marketing Directors are supposed to be 1099 Independent contractors. They have a constant stream of MD’s hoping they will get rich selling K-Designers products. The reality is most MD’s do not make it past 2 months. They realize that they may have to run 50 appointments a month to make 3-5 sales. They will drive hundreds of miles, spend many lonely nights in flea ridden run-down hotels, eat at truck stops and quick stop gas stations, be apart from their homes and families for 23 days each month, and many suffer from depression and / or alcoholism. There dream to get rich at K-Designers was a last ditch effort to survive. Many have exhausted all efforts to find a real sales job with a real company that actually pays you a base salary, pays your travel expenses, and provides full benefits.
K-Designers fully controls the lives of the MD’s but has no responsibility for the MD’s they hire…. They are in constant lawsuits with MD’s over taxes, control, and independent contractor status. VERY FEW sales people make it as long-term K-Designers sales reps (marketing directors). It is very sad to know how terribly K-Designer’s uses good sales people. They take advantage of these sales people, with dreams of wealth, then simply say ‘NEXT’ when the sales people can’t perform or complain about the constant travel. Additionally, if a sales rep sells anything his first month, it can take 3-6 moths to see the job ‘cash out’. If the sales rep priced the job right, he/she might get a check, but remember they are new and might under price the siding or forget some other important cost or fee… if they are lucky they might see real money in 3 months. K-Designers does allow new hires to ‘draw’ against future sales, but the draw is barely enough to run leads (it costs an average of $500 a week to run leads). The draw does not allow a sales rep to pay rent / mortgage, pay bills, or feed their family. Imagine the stress the new sales rep has…. New job, new company, no money until 3-6 months (if you sell something and price it right). Many MD’s end up quitting and or filing for bankruptcy.
Let’s continue to talk about all of K-designers hundreds/thousands of employees. When I worked for the organization, ALL of the siding and window installation crews were sub-contractors. Some of these crews were professional… they had trucks and equipment, but most were deadbeats. I had one crew show up to do a siding job… the person was so broke, and so behind in child support. that he was found camping beside a river in a tent at night. He even borrowed money from the homeowners so that he could eat. K-Designers did not have company employees for sales or installation….. It would be interesting to know how many ‘real’ employees were actually full-time K-Designer employees. Out of 9, 000 published employees, I would guess only 500 are actual employees.
Why does this matter? This is why. If a company is serious about hiring and keeping good sales and installation people, they will hire them as a full-time employee with full benefits (health, dental, insurance) and provide the employees vehicles and expense accounts. K-Designers has NO commitment to independent contractors. NONE. They pay no taxes and have no expenses on these people. All of ‘those’ people are disposable. No accountability. No Costs. K-Designers has NO commitment to having / keeping employees, why would they have any commitment to you as a prospective customer?
Do not work for K-Designers and please do not buy from this company. They do NOT have a unique product. They do not have a special Promotion. They take advantage of prospective customers. They take advantage of good sales people ~ independent contractors are NOT employees! They are focused on NEW SALES ONLY… they do not provide good service after the sale. Most importantly, the technique they use to sell their product is a lie. THE PROMOTION is a gimmick. You can find the same product, or better, by shopping around.
Larry Judson, CEO, should be ashamed of the lies he has perpetrated over the years while doing business. He has lied to thousands of customers and thousands of good sales reps (Marketing Directors a.k.a. INDEPENDENT CONTRACTORS). It is time to shut this company down. If you are in the market for windows or siding, please buy from a LOCAL company. A company you trust and that carries a good product and a warranty on both the product and labor (get references and talk to people who have done business with the company). Do business with a company that hires, trains and takes good care of its sales and installation crew. Larry and his crew are the scum of the earth. Mr. Judson, you will someday answer to the Man up above!
Remember, if it sounds too good to be true, it usually is not true! Take care!
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MisterGregB
March 4, 2010
Dishonest Sales Approach - RipOff
I had K-Designers come to my home last year and the Marketing Directors (Salesmen) started with their pitch that they could decrease the price significantly because of the exposure our home would have in the area. The pricing started around $40k and after my disapproval of the price it dropped to $35k for less service and then a few rounds of haggling, we ended up around $25k for the same service. That difference was the first sign that this wasn't the marketing favor they were proposing. Then I got quotes from other companies for $15k to $20k for comparable product (very important to compare apples to apples), it was clear this wasn't anything other than a sales pitch and a deceptive one at that. I decided to wait a year to redo the exterior of my home and am planning on doing it in the next couple of months.
I was recently called again stating that things are significantly different now at K-Designers and that a new Marketing Director would like to come by and visit my home to show me their new products. As a sales executive myself, I gave the call center manager my feedback and reasoning as to why I didn't want to invest any time with them to see how he would respond and give them a chance to correct me if I had an incorrect perception of their company. I explained that I didn't trust them based on my previous experience with the company and that while I am planning on redoing the exterior of my home I wouldn't consider using them because I don't trust them as a company. They may have great products but a company that is willing to be deceptive in its sales approach, is willing to be deceptive in lots of other ways as well.
The response was telling. At first, the manager did an excellent job at restating what my objection was and while a bit over pressured, continued to ask if a Marketing Director could stop by and give me a non-salesman demonstration of their products. I explained that I wasn't going to be making a decision for 3 months and that is when I'd like to contact them again. This is an excellent test because a company that is truly interested in sales situation where the relationship is of value, will be fine with this and call back in a few months when the buying decision is going to be made. Instead, he just hung up on my mid sentence.
My take away is that these may be great people but K-Designers as a company systematically deceives people into purchasing their products (which are good products) and is NOT interested in the customer's experience or relationship with K-Designers any more than they need to in order to secure a sale. I, personally, choose to work with more honorable professionals that match my values and interests.
Greg B
Pleasant Grove, UT
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melsun
December 24, 2009
Unsolicited e-mails
How these folks got my number or my e-mail address is unknown, however they have called at least once a day for the last several weeks. That I can ignore but when I opened my e-mail today i had 136 e-mails from them. These emails were sent minutes apart, sometimes as many as 12 a minute. How can I get rid of these people?
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Connie W
September 27, 2009
Did not receive promised $250 gift card
I had a phone call from K-designers and was promised a $250 gift certificate if I agreed to let a representative show me their window products. I spent 3 1/2 hours with the representative and I wanted to talk with customers who had used their windows. He suggested that I talk (on his cellphone) to a customer (who could have been anyone)...I decided to look on the computer and found several unsatisfactory customers and decided not to buy the windows at $1500 for two 36 x 28 windows. I have yet to receive my gift certificate.
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December 1, 2008
Great Product, Great Service, Great Company
What is coming of this world -- a website that is designed solely for people to complain. There appears to be no provision for people to leave positive reviews but I'll try in the hopes that the webmaster will post my opinion.
We had K-Designers replace the windows in our home and apply the America's Dream Coat and we couldn't be happier. Our home presented many challenges to their installers but they worked diligently to overcome adversity and produced a work of art. We would highly recommend K-Designers to anyone needing quality siding, windows, coating or whatever. Every aspect of our job went well and we have no complaints.
Keep up the good work!
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November 11, 2008
Fraud and cheating
This company has a call center based in California, where they call people and tell them that they would like to use their home as an advertising home. They send a 'Marketing Director' i.e. salesperson, to their home to give an approx. 4 hour presentation.
Their sales pitch is that they have 'advertising dollars' they will give them as 'discounts' if they purchase on the spot. They train the 'marketing directors' to start high and negotiate down by offering discounts in return for things like putting a sign in their yard, or writing a letter of recommendation, etc. They offer many options, NONE of them are legitimate.
They also will offer 'free item' such as new garage doors, new exterior lights, design work i.e. scallops in gables, new glass screen doors, an address plaque, shutters, the list goes on. These items are included in the price and are NOT free!
This is a complete scam. I was a 'MD' and they stole many of thousands of dollars from me as an employee. When confronted, they terminated my employment. They hire new 'MD's' every week, send them to CA for training, and most only last, at the most, 1 month.
I would be happy to share more details with you, if you would like. If you are considering working for them, I can explain how they rip you off. If you are considering buying from them, I think I've explained pretty well how they rip you off, but if you would like further detail, I'm happy to do that.
This company is good at getting reports like this removed and claiming they have No 'UNRESOLVED' BBB complaints. Key word there is Unresolved! They will pretty much do what you want if you make a complaint on BBB, to a certain extent. Otherwise, I don't know how they always get them either removed or settled.
I met someone, after my termination with the company, that purchased from them and they had a problem right away. They had to make multiple requests for the problem to be corrected. It wasn't until they filed a BBB complaint (at my suggestion) that they fixed the problem.
Go somewhere else for your siding and your windows!
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