Contacted the K-Designers several time, and I was told that they would do their best to fix my windows. It has been over 9 months and they have yet to fix the windows. I frequently get calls from there telemarketing department and when I complain about there services they do their best at relaying my issue. The last time I was contacted, after explaining the situation, I asked to be removed from their call list. the representative then told me the reason the windows had not been fixed yet was because of my attitude. It is amazing that this company can survive this economic slump, if this is the kind of services you can expect from K-Designers.