DUE TO THE TESTING OF HACKSHIELD MY ACCOUNT WAS LOCKED/BANNED FOR MY INTERNET CONNECTION BEING LOST WHICH IS NOT A LEGITIMATE CAUSE FOR A BAN I HAVE SENT EIGHT TICKETS OVER TWO OR THREE WEEKS THEY SAY THEY ARE AWARE OF THE PROBLEM CAUSED BY HACKSHIELD THEY HAVE FIXED THE ROOT OF THE PROBLEM BUT HAVE NOT REVERSED THE RESULTS OF THE PROBLEM in others words someone is not doing there jobs