I am Puneet Sharma, who bought K320i for my uncle and it got some problem in charging after 6 months, for which i gave it to authorized service centre, and the guy present over there (KAMAL ARORA) is making a fool of me, and is completely unable to solve my problem, since 2 months. He keeps the mobile and says its ok now. u can take it, but no problem gets sorted out. I go there again n again to give the mobile for the same problem. He never gives me a satisfying feedback. Its only me who calls him more than 6 times daily, to know my mobile status. But he never picks my phone. So at last i had to visit his centre again n again, burning my petrol daily.

He never answers my calls, n says me to collect the mobile next day, whenever i vist him.


I am a common consumer and facing a tremendous hardship due to such practice

of the authorized service centre. I seek your kind intervention to get me the

replacement and the compensation for the delay and the strict action against the

authorized service centre, Service Point, 233/1, S.U.S. Nagar, B/S Preet Hotel, Jalandhar, so as to curb such unjustified and unreasonable acts of

the manufacturers and service providers.

Consequences : I am without phone. Since I cannot afford to buy a further new

handset, I had to take a handset from my friend and that too not on regular basis. I

have a grocery shop and without phone, I have been incurring a huge monetary

loss and my buyers are giving order to others as they cant
contact me over phone. I have to visit the authorized service centre during the office

hours, as
result first I have to close my shop then I visit there.

I really disheartened so i request u to take strict action against him, otherwise i must have broken his knees till now. Luking forward to get complacent feedback from ur side