Kaplan University

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Category: Education

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United States

Kaplan University Reviews

Patrick February 23, 2009
Awful place
After enrolling in Kaplan for my BA in paralegal, I decided to look for them on the web to see if I could find out more about them and I found a lot of bad press. I then called my admissions rep Greg Rounds to voice my concern. He asked where I got my information from and I told him complaintsboard. He then went on to tell me how the people posting to complaintsboard where people who didn't do what they were supposed to do and that they were the ones at fault for their problems at Kaplan. It was as if he was reading from a script. I then said ok and told him that I would investigate the matter further. I found many more sites with the same 'shady' stories about Kaplan.

I then called back and spoke with Greg Rounds and explained to him that I had found many sites and law suits that involved Kaplan. I then asked him to unenroll me. He asked if I would send him an email stating that I no longer wished to be enrolled in Kaplan and he would take care of the rest. That was on Feb. 5, 2009. I thought it was over and I had gotten away from Kaplan with only losing the application fee of $45.00. Last week I received an email from a Lauren Eldridge about my classes. I forwarded the email that I sent to Greg Rounds about un-enrolling and asked that I be contacted if this had not been done.

Yesterday I received an email telling me that my books were being shipped UPS. I then called and Greg Rounds and Lauren Eldridge were not taking calls. I was able to talk to a girl in financial aid. She said that she would make a note on my financial aid that I was not going to be attending and for me to just refuse the books. That would be fine except I am not home during the day because thats when I work and I live in a resort community and all UPS/FED-EX packages requiring signatures are taken to the hotel where they are signed for out of courtesy and packages can be picked up from there. I tried explaining this to the girl, but she acted like I was lying. Any ways I then emailed Greg Rounds and Lauren Eldridge trying to find out why I was being sent books. The only one who replied to my email was Lauren Eldridge and the email she sent back was a joke. It said: 'I assume you are still not planning on attending. Please reject this package when it arrives.Thanks'.

Ok, which part of I want to be un-enrolled wasn't clear. I am beginning to feel as if I signed a contract with the devil. These people are a joke and so is the school. I went to the hotel this morning and asked for them to reject any packages that come for me. I can only hope that my Kaplan experience will be over soon, but I have a feeling there will be more problems.

I would like to thank all of you that took the time to write about your own experience with Kaplan. This kept me from making the same mistake.
Kaplan university February 16, 2009
Academic Advisor position
Be ware...if you get a call from Kaplan saying there
Looking to hire academic advisors, training
Starting in March they are really looking for
Individuals who don't care about education
And just looking to get anyone enrolled to keep
Their pockets happy, meaning more money
For them!!! This university is a complete scam
And I'm posting this to let others know!!! They won't
Hire you unless you are willing to lie to students
And able to keep them enrolled no matter
What circumstances!!! Who would of thought
These non traditional schools would turn education
Into Sales!!! I hope they all get SHUT DOWN!!!
Sandra February 14, 2009
Fraud and scam
I was about to enroll @ this University because it sounded very interesting the way that they are conducting business, very professional on the phone and convincing. Until I got to the Financial aid and loans documents. It is a truly RIPOFF. $353 per credit and in order for you to get a degree not only had you had run off of all your Financial aid, but they have gotten you into a huge debt of $40, 000 that projected with interest you would end up paying a total of some $83, 000. I am glad I read your comments. I have called the University back to cancel the loan & financial aid requested and for them to refund my $45.00 enrollment fee. It seems that everyone depend on only one person the Admissions Advisor who needs to call me back to undo everything we have done so far.

Thanks guys. If am not refund the $45.00 at least I have learned a good lesson and you can be proud of your input because you made e a one less victim.
Milana February 11, 2009
Fraud and scam
Kaplan University is a huge rip off. It is not a good school once they are claiming you owe money that you really don't and they charge you money and higher rates that you don't even know about. I do not like these type of people. They charged me over 9k in 2007 for online classes. They changed the rate in the middle of the year that I didn't even know about, and when my term was almost over, they call me to tell me I still over them over 1, 000 dollars that I didn't know anything about. I asked my financial aid adviser about, and he said it was a mistake. The financial aid adviser never answered the phone, they changed my counselor about 2 to 3 times, and they never called when they were suppose to. I never heard from the first one and the second one called only one time. That's why they've lost their contract to Citi Bank. They no longer deal with Kaplan because they can never contact them and they too probably got tired of the lies and the rip offs. They are holding my transcripts hostage and I really need them to continue my education somewhere else. I've reported them to the better business bureau, but I have another place over their heads where I'm going next! If anyone can give me some info, please let me know. And I hope whoever is fighting them, I pray you succeed, because people like them have to be stopped. That's why our great country that is no longer great is in ruins as we speak because of greedy incompetents like those people who call themselves a place for higher learning!!!
Sheila Hampton February 6, 2009
Over charging
My daughter ashley quarles enrolled to kaplan in sept. We received our tax information where for the first time the amount of money paid out to them was over 6000 dollars. She has only completed two courses and is now on the 2nd. We had the school to send out a copy of her records. They were charging her 1600 per class. They said each class was 5credits. After checking with other schools we found out they were 1/2 credit each. To complete a two year degree in business
Mgnt. It was going to cost over$30, 000. Please tellus where to start for help. They have taken over 2, 000 in govt. Grants that we have not seen. Any advice would be helpful. Sheila hampton86. @yahoo.com
Tammy Johnson January 16, 2009
Unreturned phone calls from Financial Aide
My name is Tammy Johnson and I am so ticked off right now with Kaplan University online. I have been taking classes on line for the last year and after I starting class this last term, I tried to log in on the second day of class and could not. After trying a couple of times I called my advisor who didn't even know that I had been dropped from the school. My advisor then placed me on whole for a few minutes then came back and said that she was so sorry to inform me that I had been dropped because I was not academically where I need to be for the time that I had been in school. I immediately started trying to get enrolled at another school for this term which I have not had a problem doing, except for getting Kaplan to send back the money that they just got for this term. Now they have started to call me saying that I owe them (Kaplan) $2200.00 that was not payed for the last two terms but the while I was in school it just showed pending payment. I have been calling some guy named Ed Crayton for the past week he was suppose to be my financial aide officer, but I am still waiting and need less to say I probably will have to sit out this term, but I am going to file every kind of complaint that I can.
If anyone knows how I can get in contact with any of the people in financial aide would you please e-mail and let me know or even if someone from Kaplan is reading get in contact with me and I will stop filing complaints against the school.
EvaNorrasco January 6, 2009
Fraudulent Billing Practices
Please contact me regarding your experiences with this company. I am wondering how many of us have experienced the same fraudulent billing practices.

Thank you.

EVA
ASHLEYVEE December 24, 2008
Misinformation, Confusion, Playing Dumb, SCAM,
I was eager to attend school, and it has been 5 years since Ive been in that environment...So of course I had this social anxiety and didn't really wanna attend actual Classes. I wanted a degree in nutrition and wanted to do it online. I found Kaplan and filled out a form so they could call me.

George Adams, the admission advisor, was overwhelmingly nice and "supportive" but pressured me into starting straight away. I wanted to go, but only under two conditions: One, I could have a loan all to myself, and two: I would not have to pay anything until I graduated. I was very serrious about this. George assured me that I could absolutely do this. He told me that my dad would have to fill out a parent plus loan application because I was still considered a dependent. and After we did the fafsa fill out, It showed my dad made too much for me to get any grants or anything. George told me the Parent plus loan was only part of the process and that he would be denied, in which I would then be able to take out a Stafford Loan for myself to cover for the first academic Year. Dad filled it out and got accepted, which wasnt suppose to happen, so we cancelled the application and called Geroge. He said this was fine and not to worry at all. I started my classes, which by the way were wayyy too easy. It was one week away from the withdrawl date and I recieved an email that the parent plus loan was missing? and I made it clear that if this situation was not cleared up I would be withdrawing because I was not getting stuck with the payments. George wanted my dad to call bank of america. He told me dad would just have to sign "something" and that again, he would not have to take out any loans. Dad was sent back and forth between fin aid and bank of america and they didnt even have him do anything. George calls us up finally and tells us I dont have to withdrawl and everything is perfectly set and ready to go. I dont withdraw. I get a call a couple more weeks later from Student Accounts, asking me for 622.00 a month for my balance, because they gave me a loan for have my tuition and then charged me the rest. I was totally bullshitted and all the staff act like they have no idea what is going on. Stdent accounts calls me EVERY DAY 2-3 TIMES A DAY DEMANDING MY MONEY. Fin Aid and Academic advisors act like they never know what I am talking about I have saved all my emails and cancelled my loan to bank of america. I asked for a compliant form over a month ago because they are trying to get me to take out additional loans when they know I have no co-signer, and they tell me that if i dont I have to pay them. They are assholes. They lie and act dumb and pretend you never siad anything. They will never recieve a dime from me and if they dont fix this shit, I will certainly take legal action against them. DO NOT GO HERE.
Fiore Barbini December 24, 2008
Financial Aid Fraud
I enrolled in Kaplan University online to start the July 2008 term. I was attending to receive my Associate in Legal Studies. After two terms, and a changing economic climate in the United States, I decided to withdraw from their program. This is because I was offered a wonderful position as a curriculum developer for a not-for-profit association. Since Kaplan had no program comparable to what I now needed, I searched and found another university that did. I had a Pell Grant and Stafford loans which more than covered the balance of the two terms I was a student. I took only five classes and left with a 4.0 GPA. However, they are now calling me daily (two and three times a day) demanding I remit a payment of $8000. They even called me twice on Christmas Eve! My student accounts balance showed I had a credit of $4500 because they took out too much money in government loans when I enrolled. Now, I supposedly owe the government and Kaplan!

To make matters worse, they won't release my official transcript to the university I plan to attend because I have supposedly not fulfilled my financial obligations. I am approaching the deadline to register, and no one returns a call or an email from this dysfunctional and fraudulent university. I also found out (from my new university) that their accreditation that they claim to have is invalid and a lie! That's right, NO ACCREDITATION! I looked into it to, and they hold no regional accreditation as they claim and advertise. They have blocked my password and denied me access to my student account, so I can not even check my balance or final grade report any longer. They just call me everyday. The only response I get is from a very nice academic advisor (the only person who has ever listened to my needs at this school, and I say school because they are clearly not a university) who is trying to get my situation resolved. They are supposedly sending my financial aid paperwork into loan verification. What the heck is that? There is no such thing since I have signed documents clearly showing all of my loan information.

Do NOT, I repeat, DO NOT attend this horrible, horrible school! I have never in my life experienced such an atrocity, and this is clearly an attempt for them to double their money by making both me and the government pay for my five worthless classes at this so-called higher learning institute. I am currently enlisting an attorney to assist me in filing a claim against Kaplan, and suggest everyone else do the same. What they are doing to everyone is illegal, and they will be closed down if found guilty of fraudulent financial aid dealings by the government. Please help me close these frauds down before others who are genuinely interested in bettering themselves get suckered into their money stealing schemes.
Andrew December 18, 2008
Fraud and scam
Here's the real truth about Kaplan, a private college that is only interested in collect 30, 000 from you. Don't go to this school if you want to be ripped off by financial aid, and other big wigs within the school. For those of you who didn't know it Kaplan is not an accredited school, in fact your 'degree' from them would be totally useless, in fact if you were to look closely when walking by there 'extership' room there is a sign that post the stats of there placement rate, in the last year it was at 50% which to me is a very low placement rate for a school that promises you the world and doesn't deliver... imagine if they were to try and place you in a job after you complete your degree? What is the likelihood that they would get the job done?? Look at the facts. Also be warned of financial aid and student services, they will do everything possible to withhold you financial aid that comes from the government, IT IS YOUR MONEY!!! Kaplan seems to think that just because your attendance is not good enough that they can keep your money, a fact they do not tell you when you first enroll... Oh and if you are to post on this site and their so called 'marketing' people see and attend the school you can expect to be called into the campus president's office and told to your face 'I wish you would leave' don't be surprised.

Kaplan may claim that their a business college however they have no sense of the word and probably never will, DON'T BE FOOLED.

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