I, Stephen Lohbeck, am a student at Kaplan University and I applied for a expenses loan from the financial aid department. I have received only $800 total for the whole year. When the average loan I was told is $9500. My application stated that I need $6500 in order to continue my education with Kaplan. The explanation that I got was not even logical. There is no reason for my loan to be this low of amount of money. This is uncalled for and unethical.

Hello, I enrolled in Kaplan University online for an Associates Degree in Criminal Justice. I was approved for PELL GRANT and Loans. For the several years I attended Kaplan, my loans covered my tuition, but Kaplan University never gave me a check for my grant money. I never recieved a dime from them. I had to withdraw from the school due to an illness and when I withdrew, I had a credit on my account. Then I recieved a call saying I owed them $700.00 now they are saying I owe $1700.00. This school is preventing me from starting Law School because they refuse to send my transcripts until I pay them what I dont owe. I really need help finding out where I go from here. They have turned me into collections, but no one at Kaplan can tell me what collection agency and who to contact. If anything, Kaplan owes me money for keeping all my excess financial aid.

I have attended Kaplan and will graduate shortly. None the less, I would recommend almost any other school (online or otherwise). Kaplan's administrative departments are a mess, creating endless red tape and busy work. The school's technical support is a nightmare which makes it almost impossible to attend classes. Instructors and classes are feckless and inane, and the academics are poor (you won't learn a thing). All in all, this is one academic institution to avoid if you are serious about an education or the public's perception of your credentials. I strongly recommend avoiding Kaplan University if you are interested in a good education.

I have been trying to get a copy of my transcripts from Kaplan for weeks now. I have sent 3 letters with no response. I have called them and been put on "auto-hold" for over 30 minutes at least 3 times - never does a REAL person answer the phone - NEVER! I finally used their "24-hour chat online" and got an email for the Registrar's office, but they don't answer emails, either, apparently. I'm trying to get into another online school to further my education, but without the transcript from Kaplan, the other school won't enroll me. I cannot believe that they don't have live people answering their phones. I've tried different times of the day and even a different number than the toll-free one.

I don't know whether or not Kaplan reads these reports or even cares, but I would NOT recommend them to ANYONE trying to go to school online.

The following is what I am going through now for Kaplan University…and Ideas of help…They need to be blown out the water!
You stated that my EFC (expected family contribution) increased in 2008-2009…but…I was not even working at the time…the year after that I was on unemployment…it’s all in my taxes…I do not understand how you are even getting these numbers. I looked back at the documents and I also have them dated correctly.…I was not the one who submitted them in late back then. My question as well is why did fafsa and you approve that pell grant if there wasn’t an issue then?…Meaning…IT WAS APPROVED…NO ISSUE WAS BROUGHT UP BACK THEN AS WELL! Plus in the documents is still shows approved, with the dates! Why with my taxes this year while I am working am I eligible for pell grants…but back then when I was not working you claim my EFC went up…what are you talking about…they did more than 1 audit through the time I have been here with you. I also had a finance judgment done last year because they raised my EFC and found it a mistake and they yet rewarded me with a pell grant….Look I am sorry I may pay this balance off…but I am still contacting a litigation firm and in the process with dealing with a business lawyer now…I am sure you will get the details here soon enough…I disagree with you…I had never heard of getting approved for a pell grant 3 years ago and then this year it gets taken away from me. I am sorry as well…whatever happens…happens…I am going to fight this. I will pay for a lawyer either way…I still have all my documents and with the proper dates…whatever your people did is your issue to solve…
Please check the attachments for the proper dates…like I said the document was on time and approved!…QUIT WITH THE GAMES! I have 2 of these documents in the attachments… the document 2 was dated on 4/17/09 and the document 1 was dated on 6/11/2009 The document 1 was approved on 6/12/2009… I am not paying until I speak to a litigation firm and I’ll wait to see what they say about the matter. I was approved back then and that is what matters the most!…You do not sell someone a house and 3 years later say “oh I am sorry you are denied credit to live here”.

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