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Karmaloop - Ridiculous Shipping
February 10, 2011
Shipping
I am absolutely fed up with Karmaloop/Kazbah. I ordered a snapback for my boyfriend for Valentine's Day. I ordered it on the 1st of February and thought it would be here on time! 7 days later it is still processing and hasn't even shipped! I e-mail the folks over at Karmaloop trying to figure out what was taking so long. Magically, after I e-mail them, my package ships a few hours later. When I get the e-mail about my package finally shipping, I see that it is shipping by USPS when the site strictly states that all packages are shipped by UPS for Karmaloop and Kazbah products. This is important because I sent the package to my house instead of my post office box. I immediately call Karmaloop and they direct me to the Kazbah store and they tell me that they cannot do anything about it because it has already been shipped. So now I have to wait for the package to actually be mailed, returned back to the Kazbah store, and THEN RE-shipped to my post office box. This was about 3 days ago and I see that the USPS still has not actually gotten my package for shipping which is absolutely ridiculous. If I do not get my package that I paid for soon then I WILL take action because I don't appreciate scams. Not to mention, my boyfriend will NOT have his gift for Valentine's day.
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Christianne Paras
December 15, 2010
False advertising
I placed an order with Karmaloop.com totaling $275+ in order to receive a promotion that said use "Code CHILLY: Free shipping on all orders! 20% off and Free Shipping on orders over $50! 25% and Free Shipping on orders over $100! 30% and Free Shipping on orders over $250 + $20 Gift Card!".
When I didn't receive my $20 GC, I contacted customer service and they said I was not entitled to the $20 gift certificate because once 30% off was applied to my order of $275+, it was no longer $250..
The odd thing about what they are saying is that the promo is "30% and Free Shipping on orders over $250 + $20 Gift Card!". Please correct me if I'm wrong but I understand this to be a packaged deal. Spend over $250 and get 30% off + a $20 GC. That is what I understand from their advertisement.
They did not honor this and in fact, their advertisement is misleading if what they are saying now is that your total order even with the 30% MUST be over $250. They do NOT clearly outline that in their promotion.
This is unacceptable and unethical business practice.
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