I purchased a $200 organizer from katespade.com in January. It arrived with a scratch on the back and I called the company who issued a return. However, I really needed a daytimer and decided to keep the item. In the two months that I've had it, the organizer is scratched terribly, from normal daily use, and I don't believe that it's a good quality product for the price. When I called the company today, they told me that there is nothing that they can do since it's past 90 days. Absolutely nothing. So they really don't care that they are selling a poor quality product for $200 and are quite happy to send a customer out there who will NEVER purchase from Kate Spade again! They have no interest in making me happy with my purchase and didn't seem to care that they've lost a customer. So sorry Kate Spade!