I received my product on the 4th of March and the same day requested a Return Authorization Number so I could send it back. Who buys just one section of a steamer, without a base for it? The photo shows a complete steamer and they put a note in, saying, "Image may not depict product color, inclusions or accessories." I never considered the bottom of a steamer to be an accessory. So today is the 21st of March and still no RA number so they can take my $26.90 deduct about $10 for shipping and deduct 30% for restocking. I will never do business with this place again and recommend everyone to do the same.