On April 8, 2010 I purchased four new tires for $421 with a 50, 000 mile warranty from Kauffman Tire for my son's car. I also paid $5 for a Full Replacement Certificate; in the event we had ANY problem with a tire Kauffman would replace the tire without additional cost. At the time of purchase I was informed the car required an additional $800 of front-end work. Since we already had a long-standing relationship with another local mechanic, we only purchased the tires and replacement certificate. On April 12, 2010 I paid $1, 290 to replace front tire rods, front axle, struts, CV axle, brakes, and an alignment with our mechanic.

Two months after purchasing the tires I noticed the front passenger tire kept deflating. My son took his car back to Kauffman and they said his tire rim wore his tire and he needed a new tire. I paid $175 to have my son's rim re-chromed and Kauffman only patched his tire. Now, six months later I noticed his front driver's side tire kept deflating. He returned to Kauffman and they said we had to buy two new tires because the tires wore improperly due to the car needing an alignment. We proved we had an alignment four days after the original tire purchase and then Kauffman said they refused to honor their Replacement Certificate because the tires were driven with low tire pressure.

The tires had less than 6, 000 miles wear and had to be replaced! Kauffman would only agree to replace the tires if I paid an additional $143. We have been to Kauffman at least six times within the past eight months to have our tires repaired and Kauffman either refused to fix the tires because they didnt have time or they kept the car ALL DAY and asked us to pay for new tires within 30 minutes of the stores closing. Kauffman Tire offers poor customer service and their guarantees are not worth the paper they are written on.

Had service done-total charge; $519.01. Charge & service qualifies for 90 day payment, same as I've done in past. Have made one payment of $119.01, making payment of $200.00 0n 4/10 & will make final payment with next statement. The finance charge should be credited to my account. If not, and because of your action, will stop using Kauffman, closing my account & will so notify them. Hank Freedman