I took my wedding ring set (solitaire and wrap) in to Kay Jewelers at the Midland Mall because the ring had started to trap soap/dirt/grime on my finger and made my finger break out. The ring was tight, and the store staff suggested having it sized up half a size. I agreed and had them send my ring out. I went in to pick up my ring and instantly went to put the ring on. I could not get it on my finger. The staff instantly had excuses and blame. They said that my finger was probably swollen from walking around the mall or drinking hot coffee. In fact, neither was true. I had just entered the mall and had a cup of ice in my hand. The store salesperson suggested that my finger had swollen up since I hadn't had a ring on since dropping it off at the store. Then upon closer examination of the ring, I found that the solitaire diamond ring was not lined up with the outer wrap ring. It was soldered back CROOKED. The wrap has two indentions where the solitaire is to line up, and it was obvious to the eye that it did not line up. I was furious. Then I realized that I saw skin through the two rings, and normally I would not have any gap to see anything through that. The jeweler had soldered the rings back crooked, and differently than the original setting. The center solitaire ring must have been slightly larger than the wrap, which allowed the two rings to line up perfectly - BEFORE. I was told by the staff that it was my fault that the ring didn't fit, and it was my fault that the ring setting was different. What?? I expected my ring to come back looking EXACTLY like it looked when I dropped it off, I just wanted it to fit my finger!! I was livid! Then I was told that the price to have the ring sized up would increase, by $30. That was insane. I was getting charged for soldering/unsoldering again, when they had to do that to fix their mistake of putting it together crooked!!! I left the store very frustrated, and am currently waiting until November 20th to get my ring back. I have emailed Customer Service and let the store at the local mall know how unhappy I am with their service. At this point my bill is estimated to be at $76. The diamond solitaire was purchased at Kay, but the wrap was not. According to the store, this is the price of having one ring sized up and the soldering/unsoldering fee.