I went to Kay's to buy a pair of small diamond stud earrings and the salesman there was sooooo pushy. He tried to get me to buy larger diamond when I kept telling him no.

Well, I purchased earrings and then changed my mind and returned them to the store within their specified return policy. I was there for an hour as the incompetent salesperson tested the diamond. She then told me that I would have to come back when a manager was there because there tester was not working. I do not live close to the store and this would have inconvenienced me. She then told me that a manager was on lunch and would be back in about 45 minutes. I asked her to call him or any other manager of any Kay's store that could assist me in getting my money back. She told me he did not have a cell phone. That was not true. The manager shows up about 20 minutes later in a white t-shirt & shorts. Very unprofessional! He puts the diamonds under the scope and tests them and eventually gives me my money back.

I have had nothing but bad experiences with this company and in testing the diamond they sold me it was obvious that it did not test well because they sell such lousy diamonds.

I suggest never ever going to them.

I purchased a ring with Kay jewellers and they put the wrong name on the check now they say they have no record of me buying the ring to being with the crooks Now I’m out close to three hundred dollars Because these people cant get their records right the return has my name signed on it and some else’s name they are nothing but a bunch of crooks who cant find the info on the cpu to being with plus when you buy with cash you should get the cash back we don’t wait and pay them when feel like it or send them a check to someone else’s name like another jewellers name. duh hello get your stuff right easer old coasters and update your info you crooks.