Kay Jewelers
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Category: Lifestyle
Contact Information
United States
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Kay Jewelers Reviews
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Conned 57
March 11, 2011
Switched Stone
I dropped off a pair of princess cut 1 1/2 carat earrings for repair of a screwback. What I got back was two different sized earrings. When I complained, I was told that the sales rep clearly remembered that these were the exact same earrings that I left and it must be a mistake on my part. The Mgr finally intervened . I got a call later and was told that the "measurements" were the same. The Manager called customer relations and was told to contact Loss Prevention. I called and was basicly told that the MGr was to contact loss prevention.
Clearly, I don't expect any answer except sorry...your $3k loss is our gain
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Very Mad Boyfriend
March 1, 2011
Late Ring
I was very excited about getting engaged. Now I'm pulling my hair out because Kay Jewelers promised me my ring would be in today. It never arrived. They told me a week ago (2-19-2011) that my ring would be ready on March 1st. It's even written on my reciept. Today is March 1st, and the only thing I was able to pick up were sorrys and excuses. I planned on proposing tomorrow and I can't afford to rearrange reservations and events, or repay for deposits I've made for our special night. The manager tells me it will be there on the 5th now, but my week has already been ruined. Thanks Kay Jewelers; this moment in my life is supposed to be memorable. I guess I won't forget this crap.
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Patrick J
February 15, 2011
Beware
I purchased my husband's wedding band from Kay a while back. Paid up front, paid extra for engraving, and was told they would call me when it came in. Well...3 weeks later, I go to the store to find out what's going on and they tell me I've already picked it up. I told them this was not so, and then they say..."Oh, you husband picked it up." Not so. It was a surprise anniversary gift, he had no idea about it. Long story short, they found it. It had been sent off, sized, came back, and they put it in the case to sell. It was never sent off to be engraved. They would never refund the amount for engraving either.
Part 2: My $4, 000 wedding ring has been off my finger more than on. Its constantly breaking and a piece of crap. I told them I either want a refund or a merchandise exchange of equal value. I was told they would give me a $2, 000 credit for my ring and then I would hafta spend double. When I told them this was not acceptable, I was basically informed that I would hafta sue to get anywhere with this.
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Thomase
February 15, 2011
Misleading sales info
Purchased ring and bracelet for Christmas and was told with this amount of purchase I would be given a card good for $100 to use later. When I tried to use the card - I was told I had to spend $300 more to get to use the card. THIS WAS NOT WHAT I WAS TOLD EARLIER WHEN I MADE FIRST PURCHASE.
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Rcktarm07
February 15, 2011
Terrible service!
I have been dealing with Kay Jewelers since Aug of 2009. They have lost both my fiance and I's rings. When they finally got mine in it was actually ruined. (See pic below) We were informed shaddy information on how to get a new ring. (My fiances ring had diamonds in it. They would not cover the diamonds w/insurance so the lady told us to just call and say he needed a "new size" if a diamond had fallen out. This way we would get a brand new ring with all the diamonds in it) They barely have given us any compensation, and everytime we have gone into the store there is another problem. We figured by switching to another Kay Jewelers maybe the problem would be fixed, but we were wrong. This is definitely an internal issue. We have tried calling the corporate office and it seems there is never a manager available. When they finally are you get a small compensation for your months long issues. I have finally contacted my local news station to see if I can get this resolved. I will most likely be returning my engagement and wedding rings and purchase them somewhere else.
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Skimbo
February 14, 2011
Worst experience ever
I am having arthritic bands put on 3 rings, all 3 rings were sent to Kays repair center, they did one ring only and sent the other 2 back because they didn't know if I wanted it done on them. (did they think I sent in the other 2 rings to keep the one company?) They never called me to check, now it's been a month and I still do not have my 2 rings back. They never call to tell me what is going on, the Customer Service is a joke. I have been buying from them for over 20 years, I WILL NEVER do business with them again. So, if you're smart go to another jeweler.
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Nrinehart
February 11, 2011
Lost my ring and didn't even care
My boyfriend bought my "promise ring" there, out of the engagement section of the store, but he just bought as a promise ring. The ring was about $2, 500 and it was really beautiful, but wasn't my size. So we gave to to kay jewelers to have them size the ring and the woman behind the counter told me I wore a size 3.5 in rings. I assured the woman that I know my size and I definitely wear a size 4. So against my request the woman ordered my ring in a size 3.5 instead of a 4 like I told her. I went to pick up my ring and what do you know, it didn't fit, so I had them send it back to be resized again to a size 4 like I had been telling them. I really wanted to wear my ring for a family event that was coming up three weeks later so I told Kay Jewelers to please call me as soon as the ring was ready so I would have it in time for the event, they assured me that the ring would be back in just one week. One week went by and still no phone call. Then two weeks went by and still no phone call. After the second week had passed I started calling the store, every time I called the store a woman would tell me that someone was going to call me back. I called about five times a day for three days in a row and still never got farther than telling them my situation. Finally I walked into the store demanding to know where my ring was. A woman came out of the back and explained to me that it was not their fault it was their "UPS" guys fault. She explained to me that two weeks ago their UPS driver lost a ton of rings, mine being one of them. I asked her how long it would take for her to get me another one and she said with attitude "well that all depends on if you even had insurance on the ring". I let her know that YES, my boyfriend bought insurance on my $2, 500 PROMISE RING and she still treated me with such disrespect. I called my boyfriend and he came down to the store and the woman was still incredibly rude and made comments about how young we were. Finally we demanded our money back and told them they can keep the ring that will replace the lost one. We walked straight over to Helzberg Jewelers and he bought my replacement promise ring there. Helzberg was so nice and so helpful, they really build a great relationship with their clients, so much so that for EVERY holiday my boyfriend buys me something new from Helzberg Jewelers. AND he just purposed to me with a beautiful 2 ct ring from Helzberg Jewelers!! Kay's treated us like trash because they thought we were young to spend any money that they would miss there if they lost us as clients. Well little did they know that we were the type of people to spend $22, 000 at a jewelry store in just 3 years. SO DO NOT GO TO KAY JEWELERS!!!
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Sweetness1125
February 3, 2011
Never buy from them
I purchased a $450.00 men's argyle bracelet. My fiance wore it four times. The pin in one of the links has popped out. Because it is a little over 3 months since original purchase Kay Jewelers will not replace but send it to Russell Simmons to fix?????? I don't get it. The manager even said it looked like a manufacturers defect and I should be able to get a new bracelet. To my disatisfaction I was advised by customer service agent Kathy ext. 2665 this cannot be done and it can only be "sent out to get the pin replaced and "hopefully" it will not happen again. WHAT HAPPEND TO CUSTOMER SERVICE? I have been a customer of Kay Jewelers for more than 15 years. I will NEVER buy anything from them again.
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HannahMay
February 3, 2011
Lost my ring
I don't even know where to start describing my disappointment in this store. I brought in my engagement ring two weeks ago to be re-sized. The ring was my grandmothers engagement ring. She had worn it for the 53 years she was married to my grandfather and it's emotional value is greater than I could ever communicate. When I took it in I explained it's importance to the employee working on my case. Anyway, this morning I received a call from a Kay Jewelers employee who said that on behalf of the company she was sorry to tell me that somewhere during the shipping process of sending the ring to their lab it had gone missing and they have lost the ring!! She said they have "looked for it" as if it might be under someones car seat, in a large stack of mail, or accidentally thrown in the trash. She said they were looking at options to "replace it." Honestly, I don't care if they give me 50 cents or 50 million. It. Does. Not. Matter. There is no way they can replace the sentimental value of a ring that represented a lifetime of love and commitment between my grandparents and the future of my fiance and myself. The loss of this ring feels like loosing my grandmother all over again. I have no words for my feelings of grief and disappointment. Any company that treats the most valuable and cherished possessions of other people this way should be ashamed. I would think carefully before trusting them.
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MsWebstings
January 29, 2011
Lost Ring
This is a letter I sent to Kay Jewelers. They have still done nothing to help.
Until three days ago I believed Kay Jewelers worked from a place of genuine desire to contribute to the most important moments in peoples lives. I'm disappointed to convey that my recent experience has shown that not only has Kay grossly lost sight of that mission but it has lost sight of simple human decency. I am horrified, hurt, and hungry for communication from the company.
Three weeks ago I brought my engagement ring in to Kay Jewelers at Northgate Seattle, WA to be re-sized. Four days ago I received a call stating that the ring was missing. This ring so carelessly misplaced is an old family treasure which belonged to my grandmother. She was an incredibly important influence in my life and that ring symbolized a 53-year marriage filled with love and commitment more profound than most ever dream of knowing. It was an honor for my fiance to offer it to me and a blessed representation of our future together. And then you lost it.
My fiance and I are devastated over our loss but we are striving to find peace and move forward in our celebration of this special time. In that vein I have been presented with limited possibilities for compensation. Kay has offered me store credit with the option to either recreate the ring or purchase an existing one from the collection. I'm aware this is store policy but I beseech you to think about what this means for me. Instead of wearing a ring I associated with my history and future I would have to wear a ring I could only associate with your company. What makes any diamond wonderful are the memories that surround it. If I accept a ring from you – no matter the size or shape – the only memory I will have is of this experience. Please don't ask me to wear this memory.
I have been to the store multiple times, called costumer service numbers, and left voicemail messages but I've encountered only resistance and silence. This letter is another attempt in my painful struggle for compensation. I see two reasonable options:
1.You have valued my ring at $999.00. I would like to receive that in monetary form so my fiance and I have the freedom we deserve to find a ring that is meaningful to us.
2.If I must choose one of your diamonds I will do so with the condition that it be appraised (at your cost) by a jeweler un-affiliated with Kay. After my experience I went online and looked at other customer reviews. Web Sites are crawling with complaints about the quality of your work. This leads me to further doubt the competency of your company. As a result an appraisal is necessary so I may be certain I'm receiving the full value of compensation.
Lastly, I urge you to re-think the manner in which you treat costumers. At every point I have been met with people who did little more than spout back policies, offer hallow apologies, or informed me of the “rarity” of the situation. While fine, tooting that particular statistical-horn is cruel and unhelpful. There's a phrase I keep hearing from associates: “We are human, too.” It's a lovely thing to say, but if you lack the compassion to make a sincere effort at helping someone, it's only an empty sentiment. This cold, flippant treatment of my grief feels intensely more unsettling than the loss of my cherished ring. Mistakes happen; they are forgivable. It's not their absence but the willingness to correct them that make a person, or a business, respectable. Unfortunately, in this case the effort to make amends feels inadequate, insulting, and utterly appalling. So while the options I propose may not be your store policy I hope you will consider them regardless. Policies are created to protect you legally. They are only your baseline; your minimal, committed requirement. However, they do not prevent you from examining individual cases; especially ones as “rare” and as grievous as this one. I implore you to re-examine my situation and ask that you act as a caring human being would.
Regretfully,
Hannah
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