Recently went online to apply for jobs, and came up with Kay's website, and under careers it was a job opening in one of the stores in my area, i was happy so I applied and also went there to apply in person, I had experience and very knowledge about diamonds and jewelry. stayed around for while I was waiting for the manager to arrive, and looking for something to buy, and the sales associate one of them had no idea which one was garnet or ruby???, and she works there I wondering how can she be working, so the assistant manager schedule the interview that Monday I went there for my interview, when I got there the manager gave me look and with a tone she told they weren't hiring at all, which i explained it was kays web,
and confirmed couple days ago with his assistant. he ask to be transfer to another store due to the same problem, the manager was turning down applications from Whites or Hispanic only black like her,
the point is when she look at me notice Am not black!!!, all the employees are African American, am not racist, but it was obvious she wanted another black person, those people in there with no experience in jewelry, and also rude, my friend went looking for an inexpensive gift under 100 the sales person refused to help and kept showing things over 300, they ignore my friend with an attitude like my friend did not have money, and also no one wants to go there because, sadly you feel that u did something wrong to them, and their attirude.
Kays Jeweler should know about this, for them to say are not hiring just because am not black that is discrimination!!!
and I have beautiful friends African American and also they are mad for what happened to me. I speak 3 languages, smart, but not black???, they have a problem and issue, the manager should not be there and be a racist, and sad my friend called today and ask if they where hiring and they told her YES!!!, I am thinking to file a complaint for discrimination

I have never purchased from Kay's before. I recently bought my mom a ring for her birthday. It fell apart within a month. All the black diamonds fell out and the ring was falling apart (literally). My mom also purchased me a ring for Christmas and within two weeks of wearing it (and i never wore it to wash dishes or shower and I do not do a lot of anything. I'm a college student I study) a jem fell out on a ring that cost around $400. TERRIBLE. DO NOT PURCHASE FROM KAYS or your jewelry will fall apart. I've read some of the other complaints and they are very similar. I spoke with customer service told them how unhappy i was with the product and because it was 2 days past the refund date (even though it took them 3 weeks to resize it) they refused to refund the ring I bought my mother. I also told customer service that the quality of the products were poor and that someone needed to be told and asked to speak with someone higher up and I was told that she was as high as I could speak with so if they continue to have bad products I will continue to try to get the message out that they are ripping off consumers and it is uncalled for to have such poor quality. I could have bought a ring that lasted longer for $10 at Walmart.

Kay Jewelers — I was proposed to in September of 2010 with a beautiful solitaire, princess cut, white gold engagement ring. There were 3 tiny little little occlusions in the ring that only I would have noticed. One tiny brown speck in the center and two tiny brown specks in each of the top corners. But they were hardly noticable at all, and I didn't care, I loved it. My boyfriend at the time did a wonderful job choosing the right ring. We were happily engaged for about a month and then I noticed that I could here my diamond shaking when I moved my hand. Luckily my fiance was smart enough to get insurance. Or so we thouhgt. I sent it in hoping I would get it back in time for Thanks Giving. I really wanted to show all of our family members my new ring and my wonderful new fiance. But low and behold the "Repair Shop" cracked my diamond while tightening the prongs. So I had to wait until they could ship me a new diamond to replace the one THEY broke. That took at least another two weeks. I could not even begin to tell you how excited I was when my fiance finally pulled my ring out of his pocket and I got to wear it again and have it for Christmas, since I didn't have it for Thanksgiving. I went through the night waiting to get home and see it sparkle in the light. Except for when I got home and saw it in the light I noticed this big, huge crack in the center of my diamond, it still had that crack in it. Furious, I brought it back into to Kay Jewelers and explained to the lady what I had observed. She told me that it was not a crack it was an occlusion. I told her I would like it if I had the same kind of occlusion that my ring had before. She told me that she could send it back in and see what they send back. I was glad to have the diamond replaced but sad that my new promise date was December 29... FOUR DAYS after Christmas! Holiday number 2 gone. Waiting impatiently a week after my promise date, I finally gave them a call friday January 7, to find out they had a diamond for me to approve. FINALLY! So I went in and gave the diamond a looksy to find out that it was the same huge crackly occlusion. This time blazing with fury, I told her that if I don't get the same looking diamond I am finished. She gave this number to call 1-800-732-8131. I spoke to a man named Jim who proceeded to tell me that he had to call the store and the shop and that he would give me a call at the beginning of the following week with a reason for me to stay. Now it is friday of that week... No call. I called the local store that I have been working with and asked how I can get my money back. She told me that she was personally talking the diamond room to get me a good diamond, and that I can still call and ask for my money back and to give her call to tell her what happened. So I then called Jim and told him that I wanted my money back and he told that is impossible. I'm past the 60 day policy... EXCUSE ME!!! I didn't have my ring for 60 days before I had to send it in for repairs. He also told me I have to deal with what they give me it is the same quality. BULL! I told him he never called me back and he continued with, "Well I couldn't help that I was out all weelk ill. OK?" I could hear his neck jerking with attitude. He is the most rude, sarcastically appologetic "Customer Service Rep" ever. I don't care that he was "sick", He was in today. He could have called me then. This whole thing is bull, I shouldn't have gone, Thanksgiving, Christmas, New Year's, and my birthday with out my engagement ring like I did, all thanks to Kay Jewelers "Repair Shop". I am only going to be engaged once and I will never get that time back to remember showing all my loved ones my ring. Every Korrupt Krime Begins with Kay.

My husband purchased a gift certificate from Kay Jewelers. Things changed and now we have no use for the certificate. When we wanted to return the gift certificate they told us that they cannot refund us the money. In their return policy there is nothing that says that a gift certificate cannot be returned. It says only that the refund will be given in the form of a check if the cash is not available (we used cash). What a scam of a company! I am going to write an official complaint, and I don't care how long is going to take, I am going to get my money back.

Bought wedding/engagement rings at the end of March and got married in August. I took the rings in before the wedding to get bonded and was not wore until the wedding day. the next day we left for our honeymoon and that night laying in bed my wife was looking at her ring and there was no main diamond, it had lasted 1 day!!! there weren't any kays where we were at so when we got back i took it in and got it back in 12 days. it came back and the diamond was sitting a lot higher than it used to, this isn't what i paid for. thinking about taking it in, but didn't have to wait long, it fell out again just 7 days after getting it fixed. i told them it felt like i bought the ring at wal mart, not the largest jewelry store in the world. so far it has been in the shop longer than it has been on my wife's hand. i haven't had any problem with them doing the warranty work but they said they would do nothing to make me happy to make me want to buy from them again. the warranty covers losing the diamond and i brought the diamond in both times it fell out and they cant do anything to keep me a happy customer?, give me a break. told them i would never buy anything from them again and they said "sorry you feel that way"