My husband bought our wedding rings from Kay Jeweler last April right before our wedding. Here it is over a year later and he has bent his ring and we need to use the warranty for a repair. He takes in his ring and is told that it isn't the 14k gold 4mm band that it is actually a sterling silver 4mm and cannot be repaired. Needless to say we are pissed because we spent $200 on a white gold band only to find out it is not what we paid for. The manager tells him there is nothing he can do and we need to speak with corporate. Corporate tells us that they don't sell sterling silver bands so they can't verify that we aren't trying to scam them. They can try to get us half off of a new wedding band though, because you know the first thing I want to do is buy more jewelery from a store that has already sold me something fake.

6 years ago I purchased a watch a a lifetime battery replacement. Since then about once a year the battery goes dead and they have replaced it. Last year I went to the Kay Jewelers in the Middletown NY Mall Galleria. The rude male sales person said he wasn't going to take the watch apart once he saw that it was for free. The other sales person said she would do it and replaced the battery. Well once again I went back today to get the battery replaced and the same rude sales person, male, dark rim glasses and kind of fat said the watch needed to be sent out for service for three weeks cause it was still ticking. I told him the battery is dying and replace it and he refused. Kay Jewelers are the worst at customer satisfaction. Just replace the battery and then if the watch continues to malfunction I will send it for repair. He is obnoxious and rude. Just service your customers.

I have been to Kay Jewelers store at Mall of louisiana, Baton Rouge LA to buy a ring for my Fiance. The Sales Person whose name was Keith sold us the ring with the commitment that if we buy that day then we can come back after a week to collect our ring and he will return our 10% amount as they are starting a sale within a week and he can give us a cash back. There was another lady as sales person with him. I paid the full amount for the ring and When I went there after a week to get the ring. To my biggest surprise the Store Manager Kim denied to honor the sales persons commitment and was really rude. She ignored both her sales persons who were present there and who confirmed that they offered us 10% cash back. I have never seen such a rude and unethical Manager for who customer care is nothing and she can compromise loosing a business then honoring the commitment from her own sales team.

I will never recommend anyone to buy anything from Kay's as I can't trust their support and commitment of service and products.

My husband purchased a 1-carat diamond engagement ring set in platinum in 2007. In late March/early April 2010 I took the ring into our local Kay Jewelers store to have it repaired. When it was returned two weeks later, we discovered it was no longer platinum, but white gold. (It is noticably lighter in weight, and the metal has a different look to it as well.) Both the store and company seem to have no records of previous metal type. When we first contacted the store from which we bought the ring they told us that it was just marked down wrong on the receipts and records, which is why our receipts have the wrong information as well. The assistant manager claimed she had personal notes about our order, and insisted it WAS supposed to be platinum. After talking with headquarters however, she changed her story and claimed she had never spoken to us before. A manager with the company did discover a difference in information on the documents. Some said the ring was yellow gold while others said white gold. After further inspection, we found out that the I.G.I. Certification code on our diamond did not match the code on our certification papers that were given to us at time of purchase. We were given the wrong diamond, but it is poorer quality and worth less than the one we chose at the store in 2007. Because we have the wrong certification papers, we have no proof the diamond in our ring is actually ours and would not be covered if lost or damaged. The date on the I.G.I certification paper clearly states that paperwork was re-issued after we purchased our ring, so the store knew there was a mistake made, yet we were never informed. The ring has also been inspected twice a year, every year, since we purchased the ring, and not once was the mistake detected. (Or at least, we were never informed.) No one can give me an explanation for this mix up. They have offered to give us a new diamond, but obviously they can't give us the one we picked out and paid for. I asked for a full refund, which they're refusing to give because we purchased the ring using a trade-in. They will only give us what we paid for the ring, and the other half can be used to pick out another piece of jewelry in the store. Technically, we paid for this ring, whether it was as a trade in or not. Second of all, why in the world would I want another piece of jewelry from their store? If I accept a new diamond, I will still have to deal with their company for cleanings, inspections and repairs. This is their mistake, and they've admitted it to me several times. This isn't the product we picked out and paid for. We feel that the company has deceived us, and are trying to cover up their multiple mistakes with lie after lie. I do not trust Kays at all. I have contacted the Better Business Bureau and our state's Attorney General. I also sent a certified, restricted delivery letter to the CEO of the company, though I doubt I'll get a response. I hope this gets resolved; I can't even look at my ring now without getting upset.

My fiance bought my ring around Christmas at a Kay jewelers in wanatchee WA. We went back to get a matching Leo wrap we both liked. They didn't have white gold but the manager said we could buy yellow gold so we could use our rewards before they expired and exchange it for white when it came in. She said she would call us in a couple weeks to let us know when it would be in but promised it would be in by atleast April. Our wedding is in June. She never called, we called her she had no clue when it was going to be in. We were coming up on our 30 days to return and didn't want to get stuck with a yellow enhancer for a white gold ring. While visiting our family in western WA we went to the south hill kay jewelers in puyallup WA. 15 minutes after "open" time the store was still locked, a girl who worked there was also locked out said we could go to wiesfeild since they are a sister store. The women there returned the money to the account after informing us that we will lose our rewards totaling about $800. We had no choice or room to gamble, since we were lied to before how could we be sure if they would later let us exchange? We called a couple months later to see if maybe the ring we ordered was in. The man who originally sold the engagement ring to my finance said it had came in two days after we returned our enhancer and no one had called us. They had already sold it to someone else. I was upset since the manager was not helpful, the guy sales person felt bad and called later about a sale trying to help but no where near the $800 we were forced to give up. And again they couldn't promise the date. I called customer care multiple times. They put me on hold for half an hour to say there's nothing they can do. I don't have a house phone they wasted my minutes and money for disappointment. When I asked to speak with someone higher up she claimed to be the highest person I could speak to. Then when talking to the manager in wanatchee she claimed we were suppose to make a down payment before the white gold wrap was ordered. Which she never said and also does not make sense if it still came in and was sold. I called her personally and she still claimed this. My white gold ring also keeps turning yellow. I later found out this is common but they never told us before we bought it otherwise we could have just bought the yellow gold Leo and have that enhancer. So we decided to get something made that looked like that wrap from a different store who quoted us way less! But then we found that would void our warranty *sigh* so I wanted to go the cheap way and get my promise ring and engagement ring put together. To cut a chunk out of my promise ring and put my ring in it they were quoting $1000! But of course not after not calling to let me know multiple times after I called them. I want to pawn my ring and start over! I just get frustrated when I look at my ring. I should be feeling happy loving feelings. Not like I'm getting flash backs of getting raped by Kay jewelers. Every kiss begins with kay????? Well they can kiss my ... everyone I've spoken to kay customers or not have awful things to say about the scam of a place. After spending thousands of dollars on a piece of gunk Leo they could atleast try to resolve the issue. The only resolution they gave us is remount on yellow gold. Which we would have to pay for then pay full price for the enhancer. I pray you read this before buying. Thank you.