I have not yet become a Kay Jewelers customer, and may not be in the future if the quality of their advertising reflects their merchandiding. For maybe the 2nd or 3rd year now, a TV ad shows a young Black couple remembering personally important locations in their town. This commercial drives me nuts because Kay decided to use an actress capable of only one facial expression-that being a constant silly grin. This actress is clearly out of her depth as far as acting ability is concerned. That, or else she was stoned to the gills on the day of filming and the Director just said "F**k it!" and used it anyway. For Pete's sake! Make a different ad instead of recycling old ones that are just plain bad!!!

I took my engagement ring and wedding band to the Christiansburg, VA location to have a small diamond replaced and the shanks on both rings fixed. I picked up the rings on 10/27/09 and payed a fee of $180. In less than 48 hours both shanks were bent far worse than before and three small diamonds were gone from the ring. I have been told that it will not be fixed under the 6 month warranty because it was not under normal wear and tear. I can assure you that I did nothing unusual in the 48 hours after receiving the rings. Your customer service person even accused me of "running over it with a car". This is absurd. I have been a customer with your store for 12 years and I am shocked to be treated this way. Why do you offer a 6 month warranty if you do not stand behind your work?

Earlier today my fiancee went to the local Kay Jewelers store in Titusville to get her white gold engagement ring replated. Turns out that trip was worthless, because as soon as the woman who worked there took a look at the ring she said they couldn't plate it because it is "fake." The ring has a 1ct moissanite stone, and according to her they could only plate real diamond rings. I don't quite understand what her point was, because my fiancee and I are well aware that it is a moissanite ring, in fact, we chose for moissanite because it is a cheaper alternative to a diamond, and looks beautiful in its own way. Moissanite isn't meant to be a diamond imitation anyway, so was the jeweler trying to tell us the moisannite itself wasn't a real moissanite?

I wonder what she would have said if the ring my fiancee brought in had a sapphire instead of a moissanite, would it then have been worthy of being plated? Would we have to remove the moissanite before Kay Jewelers deemed it worthy of being plated?

I think it is absolutely ridiculous how the representative of Kay Jewelers humiliated my fiancee by continuously putting down the ring (as she was holding it, almost to keep it from my fiancee before finishing her argument) and acting as if it weren't worthy of being serviced by them. The person was very lucky I wasn't with my fiancee when it happened, because I know I would have raised *** in that store and would probably have to be taken out by security. We've had the ring plated before by Zales, and they were very friendly to us and had no problems whatsoever having it plated.

I can tell from the other comments on this page that this company is absolute scum, and they really need to teach their representatives something about customer service, as this woman clearly didn't care to treat my fiancee like a normal person, instead she looked down on her as if she were not even worthy enough to be in the store.

I know which company I'll never even consider buying anything from, and I'd suggest you to think twice before dealing with this company.

I am so angry and upset that I don't even know where to begin! My husband had purchased my $2000 engagement ring a few years back. (It's one of those with 4 diamonds that are put together to look like one big center stone.) I hadly ever wore the ring due to work and pregnancies, but tried it on last year to finally start wearing it. Unfortunately it needed to be sized so I took it back to Kay. We had puchased the extended service plan so the cost was taken care of. I got my ring back and noticed a couple of weeks later that one of the four diamonds had a small chip. I could have done it so I'm not blaming Kay for that. It was also stupid of me not to take it in to be examined every 6 months, so I knew that I'd have to pay for the replacement diamond. I took in into Kay and they said that they had to mail it off to corporate to have it looked at. Well, close to 3 weeks later the manager called and said that all four diamonds are chipped! Who knows if that was even the case, because they never offered to show me the damage...stupid me again. I asked what the cost would be to replace them and they said that they had no idea. Kay's mails "that type" of diamond ring over seas to the vendor to be replaced and they wouldn't know the cost until it was returned. That didn't make me happy! One of the emploees there said that he would have it done "at cost" and it should be around $400. Upon signing the papers to have it sent off I verified with the employee that my old suposedly chipped diamonds would be returned to me. He assured that they would (this was NOT a trade in.) They quoted me 3 months until my ring would be back, but it was back in 3 weeks...great, right? Wrong!! They did not return my old diamonds! Only one out of the four was visibly chipped. My husband planned on having earrings made for me out of them. They were sentimental! Countless phone calls, run arounds and lies but still no answers. When they originally sent it off they said that each diamond weighed .2c, but NOW they are saying .13c. Customer service says that they always keep old diamonds when they replace with new ones. I am not stupid and only a stupid person would agree to that. Of course they are going to grind them down, resell them and make more money! Now they do not know how to compensate me, because they say that those diamonds were chipped and worthless. I won't even pick up my fixed ring because I'm not paying $645 for diamonds that we paid $2000 for the first time. They are treating me like a thief trying to get something free, but they are the thieves!!! I don't even know where to go or who to complain to that can help me. But I can warn others NOT to go there. They are only out to take your money. They don't care about people or customer service!

KAY JEWELERS I WANT TO KNOW HOW DOES 2 RINGS A PAIR OF DIAMOND STUDS COMES OUT TO $1238.71 WHEN EVERYTHING WAS ON SALE, IF YOU DO NOT CALL FOR YOUR STATEMENT THEY WILL NOT SEND IT TO YOU. I MADE TWO PAYMENT S AND THEY ARE NOT ON THE PAST STATEMENT SO WHERE'S THE MONEY?