We had to take a ring in to be serviced when we went to pick the ring up we noticedthe diamond didn't look the same when we asked that they verify the serial number on the diamond they were unable to. to make a long story short it has been going on three weeks and I still have not got my ring back and I am very disatisfied with the customer service that followed this problem needless to say I will not patronize Kay jewler or Sterling Jewlers subsidiraries in the future.

I took my wedding ring in for the 6 month inspection under the esp warranty in March. After inspecting the ring, it had to be sent out for repair due to chipped stones. I was told it would be back in 2 weeks. Two weeks went by and no ring. When I called, they said it had to be sent to the manufacturer because they had to cut new stones to replace the chipped ones. They said the ring would be repaired in a month. After not getting a call a month later I once again called them. This time they said the ring would not be ready for 3 more months! Now 4 months later I get a call and guess what - MY WEDDING RING HAD BEEN STOLEN ON ITS WAY BACK TO KAYS!!! And all they could say was "we're sorry this happened. Come back in and we'll replace it for a ring of equal value ( they don't have that ring anymore ) or we'll give you a store credit. They had no regards to the sentimental value my ring had and any other ring I get as a replacement for it would just be a ring. UNBELIEVABLE!!!