I purchased a $3000 ring for my wife with a 1/2 karate center diamond. When I proposed to my wife, the same night, she noticed a line in it. We looked and it was a definite crack. We took it in and one person said it was a crack. Another said it was not a crack and nothing would be done about it. We had them cleaned and checked as we were supposed to, but there is no documentation on their system about the cleanings. (Now I find out this) We told them straight off that it was cracked from the get-go. We have been told off on multiple occasions that nothing would be done.

So I brought it in to finally get this resolved after having another Jewelry store confirm that it is a crack. The people at the store would not honor the warranty as there was no documentation. Today I demanded they fix it or they would loose my business and anyone elses that I can influence. The manager didn't care about any of this or call anyone higher up to see what could be done. Nothing.

So their moto on the flyer is

"Your Total Satisfaction is our #1 Goal"

But its not. Their business is exactly that. Just business. They don't care about their customers one bit. Nor are they worried about satisfying anyone.

So the customer service # is 800-877-8812

We called and they said that in order to have a claim or any hope of getting any resolution to this, we would need print outs of all of the services rendered as proof. The customer is required of this. not the business. So even though these should be in the database, they didn't log any of it and we didn't know to get printouts. So the manager and customer support has blamed us for the inability to get this replaced. No fault on their part.

Really I don't know how any of these people sleep at night except that they obviously have no ethics on this level.