|
melissa3122
June 15, 2011
Never received order
The company Keepsake Rosaries makes rosaries out of flower petals. On 7/1/10 I shipped several of my mother's funeral flower petals for an order of rosaries. I provided payment by check which the company cashed shortly after they received my flowers. I had communication with the company on their facebook page (in July 2010) where they confirmed they received my flowers and were processing my order. At the time of my order their website stated processing time was 7-8 months. In December/January 2010 they had an automated e-mail response stating their son was sick and order processing time was now 10 months. I have since sent several e-mails, left phone messages, filed a complaint with the BBB and even sent a certified letter which they received and to no avail have I received any feedback on when I will receive my order. They have since made their facebook page no longer public as there were several other people in my same situation posting complaints on their page. I have even had people inbox me directly on facebook to share their experience as they are in the same situation as me. I have been waiting for my order and all I wanted was some feedback from this company. This is just not how a business should be run and it is unfair they have such poor cusotmer service.
|
|
|
cpalleschi
June 8, 2011
Order Not Received
Our order was paid in full and never received, our phone calls and emails were not returned nor were the contact attempts by the BBB. They have an "F" rating with the BBB. These people are scum bags running a scam, please save your money and do not do business with these scum bags.
|
|
|
Brenda45
May 11, 2011
Never received order
I placed an order back in Aug. of 2010 for some chaplet rosaries that were made from my grandmothers funeral. These were to be a gift to my om and her sisters. As of today 5/11/11 I have not received them. They did cash my check. They do not respond to any e-mails or phone calls. It's said that they say they are Christians and adverties this. They are far from being Christians.
|
|
|
k-j
March 19, 2011
deceitful business
after nearly a year of waiting for an order of rosaries that were slated to be done in 7 months, my order finally arrived. it was sent to the wrong address, the order was not what i paid for and were damaged as well. after numerous emails and phone calls, Michelle Hintzche(845-429-4006) refused to respond. i am now trying to reecover the remaining unused flowers from her, to no avail. i have since found dozens of similiar complaints from other unhappy patrons of this business...stay away from keepsake rosaries. michelle and her family are thieves and scammers who claim to be faithful catholics providing a catholic service to others, when they are anything but doing so..
|
|
|
Julie Val
March 18, 2011
Floral Rosaries
I sent flower petals from my husband's funeral and ordered7 items totaling $343. My Pay Pal account was charged and I have yet to receive an order. This was March 5, 2010 and now it is March 17, 2011. I have sent numerous emails and did get a response that her son was having appedix surgery. I have sent additional emails and heard nothing. I feel like a fool and even prayed for her son's recovery.
|
|
|
Stacie Linder
March 10, 2011
Order Not Completed, No Contact despite repeated attempts
My name is Stacie Linder. My beloved grandfather passed away in September of 2009. Immediately after his funeral, my cousins and I sent our flowers to Michelle and Keepsake Rosaries. We ordered five rosaries, 3 chaplets and 1 bracelet. The total cost for our order was $566.75. Michelle sent us the Paypal invoice in January of 2010 and I promptly paid in full. In June 2010, I started emailing and calling to get an update on the status of our order. To date, I have not been heard anything and I am very very concerned that I have been scammed out of the flowers from my grandfather's funeral (not to mention a lot of money). If the process is going to take longer, I just need a 2 minute phone call so that I know it is still coming and an adjusted timeline for when I can expect to receive my items. My grandmother asks me if I have heard anything every Sunday and it is heartbreaking to tell her that I haven't heard anything and I don't know if she will ever get her keepsake. Michelle, please please please call me or send me the order.
|
|
|
Scott Krueger
March 10, 2011
Order not received
We sent flowers to Michelle Hintzsche to have rosaries made in June of 2009. $689 was sent to her in February of 2010. We have not received the rosaries nor have we been able to get in contact with her. Neither phone calls or emails are returned.
|
|
|
e jarman
December 2, 2010
scam
In February 2010 we researched agencies to have rosaries made from our dad's casket blanket. We selected Keepsake Rosaries and sent them over $600 for rosaries in March, one month after our father's death.
Here we are in December of 2010 and no rosaries, no e-mails returned, no phone calls returned, and their FB profile is suddenly missing too. Hmmm
We have made numerous attempts to contact them, now are going to pursue legal supports so that they don't SCAM anyone else. What a shame... funny how they cashed the check promptly upon receiving, however here we are 10 months later and still no rosaries!
|
|
|
Conant
November 25, 2010
no response, no order confirmation
In February, 2010, I sent Keepsake a box of my sister's funeral flower petals in order to make 2 bracelets. I have never heard from them. They were to contact me via email according to the directions. In June I tried to reach them and then again in November. No answer! It is unfortunate that a company would take advatage and advertise falsely when relatives are mourning.
|
|
|
Still waiting for my order!!!!
November 3, 2010
Never received my order
I placed an order for some chaplets in October 2009. Never received my order. I've called several times never heard back. Emailed a couple of times, no response. I posted on their facebook page and then got a response that they would look into why I haven't received my order. I haven't heard anything else. I WANT MY MONEY BACK!!!
|
