Following is details of conduct of your representative...
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.

You are now chatting with Abrar .

Abrar : Hello! Welcome to Adobe Customer Service.

Abrar : Could you please let me know the name of the product which you are using?

Keiran: Hi...I purchased an Adobe Ebook called HypnoDate pdf and was provided with a password which does not work...I contacted the firm by email, but no response. These are the purchase details:

Keiran: Hypnodate - http://www.hypnodate.com/members/index.htm …$47US ..order no. x5b1b9bc..bonus: hypnobonus fant66 – user: hypnoloving – p/w: sexeasynow –

Abrar : As I understand you are unable to log in to your Adobe account. Am I correct?

Keiran: Yes...when I first purchased it in Oct 2003, I read it, and now I cannot retrieve it with the given p/w

Abrar : I'll be right with you.

Abrar : May I please have your email address registered with Adobe while I review your request?

Keiran: [email protected]

Abrar : Thank You..

Abrar : I request you to log in to your Adobe account with an Adobe ID as [email protected] and the password as 123456.

Keiran: Have just logged in as requested.

Abrar : Thank you for waiting. One moment please.

Abrar : Is there anything else I can help you with?

Keiran: Abrar. just the way to get into this Adobe pdf that I paid for, thanks.

Abrar : Sorry for the wait. Please do stay online.

Abrar : I'll be right with you.

Abrar : Thank you for waiting. One moment please.

Abrar : Sorry for the wait. Please do stay online.

Abrar : Did I lost you?

Keiran: No, I'm still online...just wondering how I should open this Adobe pdf

Abrar : I'll be right with you.

Keiran: OK, but I've been waiting a while, Abrar.

Abrar : Thank you for waiting. One moment please.

Keiran: OK, I'll wait, I just want to access my Adobe pdf

Abrar : Please click here to access Acrobat.com subscriptions.

Keiran: have clicked

Abrar : Sorry for the wait. Please do stay online.

Abrar : Is there anything else I can help you with?

Keiran: it looks like a conferencing pay site...I just want to open an Adobe pdf that I have paid for, and cannot access with the password given...I have tried everything, and just want to open this Adobe pdf, pls.

Abrar : Could you please provide me an order number of the product?

Keiran: Yes...I gave it above, Abrar, and it is $47US ..order no. x5b1b9bc X5B1B9BC 17th Oct 2003

Abrar : I am sorry, the number which you have provided to me is not an Adobe Order number.

Keiran: I thought you wanted the firm's order number from whom I ordered this Adobe product...that is the only order number I have. I have been here for a long, long time, because I want this Adobe pdf opened. Please open it for me.

Abrar : I'll be right with you.

Abrar : Could you please let me know from where did you bought the product the product?

Keiran: please, I have been on this a long time...i just want to access and Adobe pdf and you have all the information I have, the fire, the sale details, any your Adobe pdf name...and because of this please open or advise me of the new password to opern it.

Abrar : Thank you for waiting. One moment please.

Abrar : Please click here to access to Adobe Pdf.

Keiran: I bought it [email protected] ...Hypnodate - http://www.hypnodate.com/members/index.htm …$47US ..order no. x5b1b9bc.

Abrar : I request you to contact Hypnodate in order to get assistance.

Keiran: I gave this information at the start, and just want to open my Adobe pdf called HypnoDate Ebook pdf

Keiran: I said before, Abrar, I contacted them but to no avail...no response...that is why I am making this request that you open my pdf Adobe file

Abrar : I will provide you the link from where you can download Adobe Reader.

Abrar : Please click here to download Adobe Reader.

Abrar : Is there anything else I can help you with?

Keiran: I have Adobe reader downloaded, I understand, the most recent version...I just want to open this pdf, and I have given you every detail because I want to access this Adobe pdr, , , I want to open it

Abrar : Sorry for the wait. Please do stay online.

Abrar : Keiran, I request you to contact Hypnodate in order to get assistance.

Keiran: It is just on One Hour I have been online, and because of this I would like to get this matter dealt with, and open my Adobe pdf, and you have all the details, and because of this I would like a solution please

Keiran: As I said before, I have tried to contact Hypnodate and could not get a response

Keiran: It is because of this that I now approach Adobe, and I have spent over ONE Hour, , , so pllease open it for me

Abrar : I am sorry, if you need any assistance, I request you to contact Adobe Reader Team via phone, I will provide you the link from where you can locate the contact number.

Keiran: OK but I wish to contact your Supervisor now...

Abrar : Thank you for waiting. One moment please.

Keiran: No, you have used this so many times, I WANT YOUR SUPERVISOR NOW, PLEASE. it has been over One Hour!

Abrar : I am sorry, I checked with my supervisor that you need to contact Adobe Reader Team in order to get assistance,

Abrar : I apologize for an inconvenience caused.

Abrar : Please click here to locate the contact number.

Abrar : Is there anything else I can help you with?

Keiran: I want you to know that this has been a bad experience for me, and I'm sure Adobe will not be happy with the treatment meted out to customers, nor the delaying tactics I have endured. And because of this I have to tell you that I consider my treatment by and Adobe representative very unprofessional, indeed, unsatisfactory, Abrar,

Abrar : I understand your concern, I apologize for an inconvenience cause to you, In order to get assistance on your issue, I request you to contact Adobe Reader Team.

Abrar : Please click on the link which I have provided to you.

Abrar : I will be happy to assist, is their any thing else that I may assist you with?

Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
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this took 1hr10mins Sun 29th May 10.50pm to 12.00 am, and I could not get any satisfaction re opening an Adobe ebook because I contacted Adobe chat when I failed to get a response from the seller. All details in chat above. So can you help. By the way, this person should not be a representative for your organization...wasted my time, , and kept asking the same question, and because of the number of times I was asked to hold on, very ineffective reply.
Keiran Hickey