Sir,

I already wasted my 3 months in waiting for replacement till now they are asking some more times to wait.please try to guide me ..

I had purchased a kelvinator refrigerator Model No: KHP 214 SH, Serial No: 120609261317101343, Compressor No: 110809700106385100 on 20th July 2009 Bill No: 17727 from Swan Soni Appliances Pvt Ltd Branch Office 4-1-828/B, J.N Road, Beside Ramakrishna Cinema main gate, Abids, Hyderabad, Phone: 040-65901531, which is an Authorized Dealer of Kelvinator. When we start using the refrigerator there has been sound coming from the refrigerator we think that it’s a normal which we initially did not view seriously but by using day by day sound get increased. When we called customer care through dealer on 29th August 09, they have taken the complaint and give complaint No- HYD 2908090305 but after that nobody has turned up I reported the complaint to my dealer Later I call to customer care number 18004194040 to which I have reported the matter five times since 29th August 09, but the problem is not rectified.

1. One service agent did visit on 2nd September 09 and said that the compressor needs to be changed

2. Another service agent did visit on 13th September 09 and said same thing that the compressor needs to be changed

3. Another service agent did visit on 23rd September 09 and said same thing that the compressor needs to be changed, but number of days has passed after that but no further action has taken place.

4. On 26th September 09 two service agents did visit from Srinivas Electrical Appliances H. No: 3-3-1008, Opp, Ranga Stores, Kuthibiguda, Koti, Hyderabad-500027, Ph: 040-24657540. They replaced the compressor and given the Service Challan Note No: 373, but they failed to solve the problem again the sound coming and I talked to their Senior Technician. He said that he will visit and check the problem on the next day but he fails to come.


After that I make a call to customer care on 29th September 09 and I have reported the matter and request them to replace the refrigerator as I am not satisfied with the service which they have taken the complaint and give another complaint No- HYD 0110090258 and since that problem is not rectified. And on 7th October 09 one technician visit and took the Xerox copies of the required documents and said that I will talk to the manager about this problem and on 15th October 09 another technician visit and check the condition of refrigerator.

I said him that after replacing the compressor I am getting the same old sound problem as well as cooling is not getting well and when I am taking out the ice-tray from the freezer I got Electric shock by touching the ice-tray and the technician also noticed it very well he said that it’s a normal Electric problem every refrigerator have this much of shock when you touch the body of it and took the document copies and ask me to write a request letter to the company and I will hand over to the manager for further proceed.


The details of my complaints are given below.

(a) Complaint No- HYD 2908090305 dt 29 August 09
(b) Complaint No- HYD 0110090258 dt 29th September 09

I would be grateful if you could help me to replace this refrigerator and provide a better refrigerator as I am not satisfied with the service. It is my humble requests to you to please replace this unit which I will be very thankful to you.

I Hope you will take a necessary action in my favour, hence I request for receiving your valuable reply at the earliest.


Thanks & Regards

Mohammed Amjad Khan
0091-9347164712, 9700706312