I purchased a portable washer and dryer from the Sears store in Fairfield - just southwest of Birmingham. These are Kenmore appliances so my expectations were high. The washer/dryer was delivered to my home on the date expected, only the delivery men told me that all the parts were not included in the delivery. They called Customer Service and I was told the parts would be shipped to me in 7 to 10 business days. Only after the men carried the washer/dryer into my apartment was I told that these appliances would not work in my apartment - the units run on a 110 voltage and my utility room is set up for a 220 voltage. The delivery men could not take the units back with them - they could only deliver them.

They left, but did not leave any receipts behind when they did. I tried for four hours to call Sears and get someone on the phone that could arrange to have the washer/dryer picked up and do a return for me. After four exhaustive and frustrating hours I was told in no uncertain terms that Sears would not take the items back, I should have been aware of the voltage needs before I bought the merchandise and I was stuck with them. I asked to speak to a manager or someone besides the person on the phone who had the authority to resolve this issue. The Customer Service person would only repeat what she had said before and would not transfer me to anyone else.

I have purchased large appliances from Sears before and have always be happy with the service and the merchandise. All that has changed. Sears doesn't care about its customers. It only cares about selling merchandise and making money. Now I am stuck with a washer/dryer that I cannot use - if that is customer care and customer service, then I am completely out of touch with this new way of doing business.