My Kenmore garbage disposal stopped working 2 weeks ago. Since it had a 7-year warranty, I called Sears "service" to see what my options were. I was told by a female employee that the earliest they could send someone out was in 2 weeks time. That seemed an awfully long time, but I agreed when I was EXPLICITLY assured that the service call would not cost me anything and the Sears technician would either fix or replace the unit. At no time was the Sears representative equivocal about the service call costing me nothing.The time scheduled was between 1:00 and 4:00 pm yesterday, April19. I was told that I would receive a courtesy call on Sunday, April 18, to remind me of the service appointment the next day. That call never came, so I called Sears "service" yesterday to see what was happening. I was assured that the technician would arrive at my house as promised, and that I would receive a call from him/her about 45 minutes before arrival. I never received such a call, so I called Sears again. I was assured once more that the technician would arrive. When I had received no call, I again called Sears. This time I was told that the technician was running late and that he would arrive before 6:00 pm. At 5:30, still not having received a call, I once more called Sears. I was assured that he was on the way. At 6:05 pm, I received a call stating that the technician had gone home and that the earliest they could reschedule me was April 19. An outrage!! After much complaining by me, I was told last night that I should call this morning and that perhaps someone could come to my house this morning. I called this morning at 8:00am and was scheduled for between 8:00 and noon today. Hence, I stayed home this morning. At about 11:00, my wife took a call stating that the technician was running late and that he would arrive about 2:00pm. Another several hours of my time wasted. I had a 12:00 meeting scheduled, and I cut the meeting short to return to my house by 2:00. A technician arrived about 2:00. He took one look at my disposal, stated that it was jammed, and that it would cost over $122 to unjam it So much for prior assurances during which I was lied to. After a most unsatisfactory discussion with "Romeo" at your customer, I was told that I had no choice but to pay for what in fact took your technician less that 2 minutes to solve. I wasted several hours of my time over 2 days, was repeatedly lied to, and will never buy a Sears product again.