I have a Kenmore Elite 3 door with the freezer on the bottom... model number 795.77542600.


Another problem I had with this fridge is the vegetable drawers, as the small ball bearing wheels broke off just after the warranty expired. They still slide in and out, but they are resting on the plastic guides now so it is not so smooth and will probably wear out prematurely. The ball bearing wheels were connected to the frame by about 1/4" of plastic, so it's no wonder that they broke.
The fix is not simple, you have to replace the whole frame that the drawers slide into, utilizing the glass from the old frame, hence the difficulty.

I had another problem with this fridge involving the interior lights, so while he was working on the light problem, I asked the Tech about this drawer problem, and he admitted that it was an ongoing problem with my model, but not enough people had complained about it so there were no repairs authorized.
He went on to say that Sears says the wheels broke because the drawers were possibly "overloaded".

Overloaded?? With Fruits and Vegetables? How could that be possible?

If a small drawer in a $2000+ Refrigerator was designed to hold fruits and vegetables, don't you think the drawer should be strong enough to be able to hold as many of these items as you could possibly fit in it?
There was no warning from the salesperson, or on the documentation that came with the fridge, that stated I could overload the drawer!

Engineering flaw in the design if you ask me.