The Kenmore Elite is a fire hazard in the waiting. We recently noticed a burning smell coming from our Kenmore Elite refrigerator (model #795.77542600) and noticed it became stronger when we opened the doors of the fridge. Upon opening the doors and investigating the matter, we noticed a strong burning smell and found that the food on the top shelf was warm, the butter on the door shelf had melted, and the plastic light cover was warped. Upon removing the light cover, we discovered that the dual light socket fixture was melted and had turned crispy and black looking. We soon realized that the lights were not going off when the fridge doors were closed. I called Sears customer service with my fire hazard concerns and was told to contact the fire department if I had concerns for a fire and that a serviceman could come out in a week, at my expense, to diagnose the problem. Really??!!! Call the fire department??!! A week??? I was further told that Sears had not received any complaints about these problems (LIES!!! A basic internet search documents complaint after complaint on this very issue).

This has caused us a great deal of worry for our family, as it is a fire hazard and is completely unsafe for us and our young children. We did not receive any notice from Sears that these refrigerators were faulty in this manner. This is an example of cost cutting corners in areas that sacrifice our safety just like Toyota did with their sticking gas petals. Shame on Kenmore and shame on Sears for not standing behind their product and for putting the safety of the American people at risk! Stay far away from the Kenmore Elite fridge and from Sears. You'll be much better off.

Sears states their mission statement as the following: "To grow our business by providing quality products and services at great value when and where our customers want them, and by building positive, lasting relationships with our customers."

They further state their "core values" to be the following:
· earn our customers' trust and business every day;
· act with integrity in everything we do;
· treat everyone fairly and value diversity;
· be accountable for our actions; and
· win as a team.

What is the purpose of a company's "mission statement" and "core values" if they do not intend to adhere to them? They have FAILED to provide me with a quality product and have FAILED to build a positive relationship with me. They have forever lost my trust and business, they have FAILED to act with integrity, they have FAILED to treat me (and all others with this faulty fridge) fairly, and they have FAILED to be accountable to their faulty Kenmore Elite fridge. I suppose they have "won as a team", as they have worked together to take my money and give me a faulty fridge that poses a serious safety threat to my family. An angry disappointment, to say the least.

This is about Sears and their warranty service. They installed it and did not do it correctly now after moving in and using our new refrig the freezer collects ice and frost. The door does not make a complete seal and Sears wants to charge me for service. I will never use Sear ever again.

This is the worst toaster i have had to throw away so much bread it doesn't toast one side if you flip bread & stand there to eject you might get a good piece I'm so sorry i bought this toaster & got rid of my $6.00 toaster that made perfect toast every time!