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Robert Pittsburgh
March 7, 2011
Unreliable
Purchased Kenmore Elite Refrigerator from Sears in 2008. After one year the unit quit cooling. Having the Sears extended warranty, called for service. Not available for five days. Service technician had to order part. Out of service for two weeks. Approximately, one year later, the problem repeated. Again, five days for a service tech. This time he used a hair dryer to thaw the coils that froze causing the fan motor to quit blowing. Ask him why the coils would freeze - did not have a good answer. Quit again in about six months. This time I turned off the entire unit (unplugged the power) for 24 hours, the unit starting working again. Guess what it happen again. Called for service. This time 7 days for a tech to come out. Still waiting. Do not buy from Sears!!! This refrig has a serious design flaw.
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March 30, 2008
defective merchandise
We have a Kenmore Elite 3 door refrig purchased from the Great Indoors. It has been serviced 5 times ..3 times for the same reason..circuit board quits working..we loose the cooling in both the freezer and frig part. We have lost food 3 times. We have been requesting a replacement and no one in the entire Sears organization has the authority to do anything except tell us we purchased the wrong kind of warranty..they will just continue to repair it as it continues to break. We will never purchase another thing from Sears. I have been hung up on, passed on to other areas and back again and get no where. It is my intention to notify everyone about the poor customer service and refusal to stand behind their products. As I can see from other complaints we are not the only ones that have had serious issues with them.
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