Kenmore Gas Range

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Category: Home & Garden

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New Jersey, United States

Kenmore Gas Range Reviews

ssoloway January 31, 2009

Door comes apart

The screws holding the door handle to the door come loose. These screws are also the hold the door together at the top. The result is that sometimes when you open the door to the hot oven the door comes apart with the inside (hot!) part flying up and the outside part flying down. Others have reported the glass breaking, although I have not had the glass break myself.

When this happens the seat where the screws enter the plastic handle is damaged, so that once it happens the first time it happens again and again.

This is a definite safety issue!

My model number is 79078733406; it was bought about three years ago. A call to sears resulted in no help. I feel that since this is a safety issue there should have been a recall.

January 27, 2008

Bad quality product!

I have a Sears Kenmore Gas Range Model 790 which we purchased end of 2005. I just used the self-clean option for the first time last night. (I wipe the oven quite frequently & place foil-covered pan under items to catch drips). I went into the kitchen after a couple of hours and found that the knobs for the stove had melted... one is unusable and two others are barely usable.

My warranty has expired & Sears is unwilling to replace these knobs at no cost to me. There is nothing in their manual that warns you to remove the knobs prior to using the self cleaning feature. The Customer Service rep was frantically trying to find something in the manual to say that but could not. I do not feel it should be my responsibility to pay for something that they built improperly. Either the knobs are not made to withstand the heat or the venting is in the wrong place. They will not budge at all & after reading so many complaints tonight about their lack of service, I am feeling very defeated. Obviously, Sears does not take pride or stand behind their products.