Purchased on 2/14/10; delivered 2/17/10. Ovens ran 125F under what the console stated; had a gas leak in the front left burner and other leaks with in 35 days of delivery. Have a Master Protection agreement.
The range has had no less than nine service calls and still does not work.
Pacific Gas and Electric were here on 7/8/10 and stated that Sears was to fix a gas leak in the right rear quadrant ASAP.


Today is the 14th of July and the range is still not fixed. Am waiting for a repair peson to come figure out what parts to order; will have to wait several days for the part and then more time to get a tech out here.
Sears refused to do a product for product replacement; eventhough the problems were reported well within the first 60 days. Wanted to give us an in store credit for the sale price which would not compare to the range we have. Sears has ignored contact by the CA consumer affairs department and has been very uncooperative to the point that one of their order men swore at the technician who was trying to order parts.
So far it has had: new sensors [one caught on fire]; 2 control panels; rubber for around the top oven; gas valve; hinges. AND STILL DOES NOT WORK!
We will never purchase anything from Sears again. They value our patronage: hogwash; they have left a range that is leaking gas without so much as a service call.

Also they changed the service appointment on me. When I called yesterday to verify the change 2 different representatives hung up on me. One after having me on hold for 42 minuts.


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Venice09 (07/14/2010)
I'm surprised the gas company didn't make you disconnect the stove. Is it a continuous gas leak?


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