It seems that every time I have called Sears to repair one of their products in my home it eventually develops an additional problem which Sears REFUSES to repair without additional payment! A few years ago it was my garage door. I called because the door was irratic in opening and closing. When the Sears repairman showed up he immediately opened the garage door and it fell, damaging the the door. He immediately called the office claiming that he was not responsible because the customer did not tell him that there was a problem with the door opening or closing properly! Why was he there then?! Now it's my washer. I called Sears because the latch on the washer was not locking keeping the machine from entering the wash cycle. Every other aspect of the machine worked fine except that. The person came out and for $200+ repaired it in less than 1/2 an hour. Then all of a sudden, with every load, regardless of size, or numerous redistributions, the machine started slamming itself around my tiny kitchen as if trying to commit Hari Kari! I immediately called Sears and complained that since their repair person "repaired" the door latch on my machine it constantly becomes unbalanced. The first thing they said was they would be happy to return to "diagnose" the machine for a fee of $200. When I complained that this problem only occured AFTER they repaired they said that even if that was true I would still have to pay the initial visit fee and that since they believe the repair was more than 90 days old (probably by about 10-15 days) I may have to pay for the repair as well! It is unfair that customers pay an exhorbitant amount for their appliances, then pay another exhorbitant amount for stupid repairs, only to have the repair people create more problems just to get more money out of customers. They claim that this can be prevented by purchasing a "service contract" on your appliance, like insurance that it will definitely break down within a certain time period, but if it does not then you are out your money and still have to pay for the repairs, unless of course you keep pouring more and more money in to empty service contracts for services you never ever need! What a rip off! From now on I am going to search tireless for services from honest repair people locally and Sears can -----!