I am writing to complain about a known defect this product has and I, the consumer, is being charged and not told that this is a problem. I'm pissed because we had service in Sept, 2010 and a week later the product continued to experience the same problems. It's not past the 90 day warranty and you want to charge me another fee to come out when it is a known defective product. I'm really pissed and think it’s terrible that Sears is not doing right by the consumer. The washer DOES NOT balance (UL) properly regardless of the size of the load and will not complete a load without moving the clothes around. I am so upset because now it won't work and a piece that locks the washer fell off and not the washer won't balance or lock to wash anything so I am without a machine due to faulty and bad product. My family is being penalized for lousy product that was made by Kenmore and Sears continues to support them and not the consumer because I am being charged to have it repaired when they just came out in September. I relied and believed feedback from an experienced Sears sales representative and a friend and she is having the same exact problems.

I am scheduled for service tomorrow between 8-12 and I DO NOT feel it necessary to pay any additional fees since you have a known problem and your records show it’s the same problem as before.

I look forward to a phone call prior to and/or during my scheduled time to have this problem resolved. We CAN NOT afford to keep paying for lousy product and we just DON"T have the money. I can be reached on my cell at 614-563-9679 and I look forward to Sears doing the right thing by the consumer because you know it is a known issue that you need to resolve with Kenmore.

Sincerely,
Rhonda Clark