2 days i waited for a repair man NO SHOW! the last day on april 5 no phone call until 7:20 pm that evening. I wnt this freezer replaces and ALL my food that I had in the freezer. I have ALL sars products and my next purchase will be a washer and dryer set. My thoughts are maybe I should shop i my area or another department store. Also my husband is a Big Sears craftsman buyer! I think not anymore. I also have total lose on food products is $1869.00, I personaly doubt I will ever see any of th money. I was a very loyal customer, how very disappointing.

I purchased a brand new Kemore on 3/12 and it was delivered on 3/21. The icemaker did not work from day 1. We called for service and the first day of service was 4/2/2011. We waited ALL DAY for the tech. I called SEARS customer service repeatedly and they kept telling me the tech would be there later. Finally at 3:15, I called again and they said he would not be coming. The next date for service would be APRIL 12... 23 days from the delivery with no ice . I must have talked to 8 different people having to explain the story over and over. All they could say was, "I understand your frustration"...'understanding' does not make ice...DO NOT purchase from SEARS...they do not provide adequate service at any level. This is the worst example of service ever.. Next, the bill will come and they will expect me to pay for a substandard appliance that does not and has never worked. Surely, there is a tech who can fix this appliance in a sooner time frame that this. In short, DON'T PURCHASE FROM SEARS!!!

4 year old Kenmore refrigerator, contacted repair call center for service 800.469.4663, the answering person was of foriegn descent, unable to understand him, he was totally unable to comprehend our problem, asked many unrelated questions not pertinent to our problem. Ultimately the service appointment given was 4 days later, unacceptable as our problem was a current emergency and presented a fire safety hazard due a circuit board failure as diagnosed by a private technician we contacted .

2008 purchased Kenmore Washer in Deptford, NJ Purchased w/ additional insurance for labor/parts 2009 Service Man to my home did something to the Timer--2010 Timer was replaced - March 2011 3rd Timer was replaced My complaint is that SEARS will not guarantee the expense of the timer on this washer when my warranty runs out in December 2011. Sears customer service has told me that there are many complaints and checked to see if this item has been recalled. It hasn't. My cousin and I bought the same washer the same time. Today, March 29th she had to replace the washer for a Speed Queen because the washer was broke. I will not incur another cost for a washer that will only last 3 years under my protection agreement. I want Sears to guarantee longer length of service without cost to me. There is no one in SEARS customer service that is helpful no matter who I talk to they repeat the terms of my warranty 3 years and it is finish. Please advise if SEARS will guarantee this washer or if they chose another washer that will last a little longer than 21/2 years. This washer is used once a week Around 4 loads each Saturday If that is too much for this washer please advise what does Sears expect from a Washer. Model # 11029822800--Serial # CW41240267 Please enter this model # and you will be able to read all the complaints. There is no way a consumer would have to purchase a new washer in such a short time Fix the Problem Now

If your older Sears Kenmore side by side refrigerator section suddenly stops keeping your food at proper 40 degrees. Make sure your intake & outlet vents are not covered by anything. For example a plastic bun bag.

It would have been nice to be able to check for something this simple in the owner's manual and save the $45 service charge that I had to pay to Sears.