This machine is (was) poorly designed.compressor failed in 1/--/03. Repaired at no cost with Matag compressor. Failed in 2009. Cost to fix was over $700. Not repaired. Buying new frig, but not from Sears. I doubt if the design engineers were competent.

This morning we woke up to a slight natural gas smell and the Kenmore gas range was burning hot. The knobs were all set to "off" and we hadn't used it in several days. Our only conclusion is that it turned on by itself. The oven/boiler was so hot I'm surprised there wasn't a fire already. We had to shut the gas valve off to get it to go off and cool down. If this had happened when we were on vacation something, I'm sure the house would have caught fire. We're lucky there wasn't a rug nearby or that would have caught fire for sure- it was SO hot- it may have been on all night. I've called Sears and they said there aren't any recalls for this stove (only 4-5 years old). It's not under warranty anymore, so we will either have to pay a repairperson or just get a new one. After this scare, I want it out of my house asap.

Sears seems to have outsourced their customer service to some south american country where the people answering the phones, and their supervisors are powerless to deal with customer support effectively. Sears should realize that their customer service reps are their front line to their customer and they need to be able to show some flexibility and take some initiative to satisfy the customer. Sears is very willing to spend their $$ on advertisements to get our business, but when we need service they put their reputation on the line by making us deal with people who are powerless to offer us solutions that meet our schedules. Low cost customer service is a great way to frustrate and alienate your customers and ensure next time we need an appliance we go elsewhere. After a month with no diswasher and two visits from the service man, my $1, 200 Kenmore Elite DW still doesn't work.

After 4 months of service the Kenmore filter 46-9902 cartridge cracked under normal service and flooded the kitchen… luckily no damage as I was at the refrigerator when this happened.
The cartridge is made of plastic and costs 65 Canadian, the representative is Sears Kenmore but the refrigerator is a Kitchenaid side by side.

The issue as I see it is that the filter’s failure could have cost me my insurance or sears thousands of dollars if this had happened during the day while no one was home.

I feel that the filter must be re-engineered so that it can withstand higher city water pressure (120 psi)
Kenmore should disclose the filters manufacturer and someone should start a class action lawsuit

Our Calypso finally died! Not to say that it hasn't been "dying" since the day we got it in 2001. Despite the numerous times (at least 2x yearly) that we have called Sears Home Repair for service, they never once bothered to tell us that it had been recalled, was probably the worst on the market, would continue need repair. They just continued to come out, charge us, leave us without a washer for weeks sometimes (they are just "so busy"). When the agitator failed, Sears quoted me 3 to 6 weeks to receive the part. After 3 weeks, I called to check on the status. Surprise -- they had never ordered the part! But, they were kind enough to offer to order it at another 3 to 6 week wait! Finally, Ceasar's Appliance Repair in O.C. filled me in! And, yes, they were able to provide the part in 24 hrs! Oh yea, Sears also failed to tell us that the control panel was part of the problem and, needed replacing. I guess they were saving that for another service call. Ceasar's did tell me the full extent of the repairs which were required. Obviously, we choose not to repair as the cost was more than a new, very nice washer. When I contaced Sears, their response "Ohhhhh, you have one of those" When I stated I understood they had been recalled; their response "Yes they had. We are sure you received notice" Unfortunately for us, the class action suit was settled years ago (never got notice of that either). Sears, not even apologizing did offer to sell us another machine and, a service contract. When I inquired as to why not one of the numerous repair persons dispatched to our home by Sears Home Repair in the past 6 years had inquired as to why we were keeping a recalled item that continually needed repair, Sears Customer Service indicated "It is not their place to tell you. They are there to diagnose and repair only". Which is a nice way of saying, they were told not to! Buyer beware! Just because you fill out paperwork when you purchase an appliance, you have a contract for repair with Sears and, their repairmen come to your home, don't expect them to be forthright, honest or even compassionate to your needs! Amusingly, when I called Sears Repair to cancel the service appointment, they actually asked "why"? I told them we found someone 3 days earlier and, with more honesty than they could ever muster! My advice, call Cesar's Appliace for honest, compassionate, usually next day service.