TO WHOM IT MAY CONCERN
WE BOUGHT A FRIDGE AND STOVE IN MARCH OF 07, AS OUR 25 YEAR OLD WAS DUE TO BE REPLACED, THIS WEEK MY WIFE WAS WIPING THE STOVE DOWN AND IT STARTED PEELING PAINT OFF AND RUST SHOWING, IT IS JUST ABOVE THE BOTTOM DRAWER, WHEN I CONTACTED SEARS TO HAVE SOMETHING DONE AS I HAVE WARRENTY THEY TOLD ME IT WAS COSMETIC AND WAS NOT COVERD AND TO HAVE SOMETHING DONE WOULD COST ME, I THINK A STOVE SHOULD LAST LONGER THAN A YEAR AND A HALF, IT IS NOT ABUSED, PLEASE ADVISE ME AS TO WHAT DO, i AM DUE FOR A WASHER AND DRYER BUT AM NOT IMPRESSED WITH THE STOVE SO I MAY GO TO ANOTHER BRAND AT ANOTHER STORE
THANK YOU
CHRIS HALL
350 SPRING STREET
COBOURG ONT
K9A 3K6

From June 11 - Sept. 23 we have had 8 service calls, one of which was sent to my mother's address in another part of the state and one of which because a wrong part was ordered. The other 6 calls were either to install a part or order a part. In a brand new refrigerator, we have had to replace the evaporator motor, control board and baffle, gaskets and misters, and the end is not in sight as we have been told they have had many problems with the dual control refrigerator.

We bought a new washer and dryer 6 years ago, from Sears, by no means the first kenmore product we have purchased from Sears. The first washer and dryer we bought lasted almost 25 years, and they never needed servicing, but they did eventually, wear out. This set, totally different...the washer just didn't seem to be as good, right from the start. This was not a cheap set, but it was not the the most expensive set they offered either. The washer quit spinning...I called to see about getting a tech. to come and repair, we have no service agreement, and the warranty was only good for 5 years...they could not send anyone for 2 weeks. Not wanting to leave my laundry for that long, or pay to use a laundro-mat, we decided to try to get someone local to have a look at it. It is repaired, and it ONLY cost 350.00...HOW NICE, NOW SEARS PRODUCTS ONLY LAST 6YEARS, BUT REMEMBER ...THEY ARE WARRANTIED FOR 5 YEARS. I FULLY expect, we will not be purchasing anymore SEARS products in the near future. BE VERY AWARE

I bought a microwave about a year and a half ago and replaced a perfectly working microwave that was 20 years old but was ugly. The microwave I purchased was a stainless steel kenmore because I wanted to purchase a quality product instead of going to wal-mart and buying junk. Sears told me that since I didn't buy the extended waranty they weren't going to back there own product. I understand when you buy a new tv that maybe a waranty would be smart because its sensitive equipment but a microwave, come on! There supposed to last forever. I will never shop at sears again, I guess I'll go Chinese and buy cheap at Wal-mart.

We bought a Kenmore Refrigerator model#10657026601 approx $1600 in February 2007 along with a stove, dishwasher, and built in Microwave. I had repair man from another company come and take look the ice dispenser and he diagnosed the problem and called to get the part and they could not get it. He suggests I call Sears directly and have them come out. I called Sears to try and get a cost on the part which is the Housing Dispenser. They say they can not sale the part because it has to be installed by Sears, I said fine and asked for a cost, they also did not have this information. He gave me the number for Kenmore 1-888-536-6673 which then leads me right to the Sears Service people in which I have talked to extensively. They want to charge me $70 dollars to come out and diagnose the problem and if they are unable to get the part or fix it then I am out my money. Second I have requested that they bring the part which I have told them what it is when they come and they say they cannot do this. They have offered me the 1 year limited warranty which is $250 but if the cannot fix they will give me $500 so now I get $250 of credit to buy another refrigerator. I am still out of a $1600 refrigerator that cannot be repaired after 17 months. I find that neither Sears nor Kenmore can stand behind what they are making if they are unable to repair something for $250 or give me the same product or an equivalent. The $250 is not a good option considering the money that has already been spent renting a refrigerator for $100 a month. I have now been on the phone for over 2 hours with no resolve. I have also been on hold for 41 minutes to talk to a supervisor. I think you may have lost a customer who thought Kenmore and Sears had a good product and service.