In October of 2005 after Katrina, I bought a Kenmore Pro Elite Refrigerator, and I did not buy a warrenty due to the fact that I expected Sears to stand up to its good name and do the right thing. My refrigerator does not work yet again. The freezer at this present time is about 38 degrees and the refrig part is about 48-50 degrees, I have had the refrigerator serviced at least 5 times for different problems and I have lost about 3500- 4000 dollars worth of food. At one time the refrigator part was freezing everything ( milk, eggs, lettuce, fruit) EVERYTHING.
When I called yet again to get someone to come out and look at it all I got was the earliest that they could come out and look at the referator was Wednesday. Now please explain to me how I am going to take care of my family, by the way I have two children, ages eight and six .At their age a working refrigerator is a must...
At this point, I have thrown in the towel I have gone to Home Depot and bought another frig, which will come on Friday. The old one will be thrown away.
I really don't think that you care, but at this moment I had to tell someone how upset, disapointed and angry that I am. My husband and I had to rebuy something that we thought was going to last a while. I will be sending a letter to the Better Business Bureau to let them know .
Thank you for listening to me, Melissa L. McDonald