We purchased a Kenmore Washer on 3/28/11 for 777 + 10% energy efficiency + tax ($900+). First delivery was on 4/1/11 and machine did not drain. They took it back & told us they could not get another one until 4/6 due to "wharehouse issues". We asked they return off the truck our WORKING MATYTAG washer. We were told that "it was corporate policy to cut the cord on the machine when it was put on the truck". I asked if that "corporate policy" stated it be done BEFORE THEY KNEW IF THE DELIVERED MACHINE WORKED OR NOT". They stated it did. I was promised another machine on Monday 4/4/11. When I called the store and told them the delivery message stated it would be Wednesday or Thursday, the salesman on duty told me it would be here Monday. (Understand I have dirty clothes and NO WASHER). Today, 4/6 I received another delivery at 10:02 am of another Kenmore machine which DID NOT WORK AGAIN--PROBLEM WITH THE PUMP and would not drain. Second strike. The delivery person reported the problem and asked what the quickest way to resolve (technician or another delivery) and was told, as was I, by the person a TECHNICIAN COULD NOT COME BEFORE NEXT TUESDAY AND AT LEAST THURSDAY FOR ANOTHER WASHER BECAUSE UNTIL I RESCHEDULED HE COULDN'T GET ANOTHER WASHER. THIS "CUT THE CORD BEFORE YOU KNOW IF IT WORKS POLICY" IS NOT ONLY ABSURD IT IS ASSANINE!!! AND 2 DELIVERIES OF A NONWORKING MACHINE IS ALSO ABSURD. YOU HAVE LOST MY BUSINESS. I AM ON MY WAY TO GET MY MONEY BACK FROM SEARS AND GO TO FRY'S WHERE I WILL HAVE AN LG FOR $22 MORE. YES, I WILL END UP WITH A HIGHER PRICE TAG BUT MAYBE, JUST MAYBE, I CAN GET A WASHER THAT WORKS. YOU SHOULD HAVE PULLED A TECH IMMEDIATELY TO FIX THIS MACHINE, AND I SHOULDN'T BE WITHOUT A MACHINE TO BEGIN WITH. YOUR PRESIDENT WILL RECEIVE A LETTER FROM US SHORTLY. I BETTER NOT HAVE A PROBLEM GETTING MY MONEY BACK SINCE YOU'VE HAD IT FOR AT LEAST A WEEK. I EXPECT A FULL IMMEDIATE REFUND. IT'S OBVIOUS THAT SEARS DOESN'T CARE ABOUT IT'S CUSTOMERS ANYMORE - I'VE BEEN A CUSTOMER FOR 50 YEARS. YOU WILL NEVER SEE ANOTHER PENNY FROM ME OR ANYONE THAT I CAN CONVINCE NOT TO BUY FROM YOU AGAIN.

We bought a Kenmore Oasis Elite washer Dec. 2006, ByAugust, 2008, The first control panel had to be replaced. The next control panel lasted (ALL THAT LENGTH of TIME) untill March, 2009. This is very expensive to repair and very frustrating. There is just the two of us in the home and the company that I work for provides a uniform service. My wife works at a med. clinic so this washer gets very light use . Kenmore knows they have a problem. But they could care less. I feel Kenmore should come out with a recall and fix there problem. I would never recomend Kenmore to anyone. I guess they look at it as, were selling control panels if nothing else, in a tuff economy.

I bought a $1000.00 Kenmore washer in July 2006. It started leaking before the return date. I had Sears come and look at the washer to fix it. Of course they said nothing was wrong with the washer. Now October 2006, the washer is leaking again. Now it is beyond the return date. I feel like I am getting taken advantage of somehow. A $1000.00 washer should not be leaking after three months of use. What should I do?

D'An
Birmingham, Alabama

Store details: Sears Located in the Galleria Mall in Birmingham, Alabama