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mksridharan
June 21, 2011
customer care
The company Kenstar is not providing proper customer care. My micro oven is out of order for more than 1 week and my complaints to them is not receiving any response. Whenever the company's customer care office
is contacted they do not reply either properly or replies in a highly discourteous manner.
This is the style of Kenstar
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neeraj_solu
February 22, 2011
False Warranty
Hello,
I purchased Kenstar food Processor few months back and was under warranty. I got to know the real meaning of warranty today as my machine stopped working, as per their helpline if anything is wrong/fault with the machine then i have to pay the price to replace it. They will only send there men to collect money and get it replaced.
This is the first time i ever heard of this kind of warranty where customer is asked to pay for company fault.
Please avoid kenstar products if you want to save yourself from this Loot.
Neeraj
Gurgaon
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Egilone
August 11, 2010
They are not responding to our repeated complaints
The food processor hasn't been functioning for the last 1 month. It had stopped working once before too which was then repaired. But this time they are not responding to our repeated complaints.
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Heylore
August 5, 2010
They are not returning the repaired part or the old part even after 4 months
The authorized service center has taken some part of the ove on 13.09.2008. He is not returning the repaired part or the old part even after 4 months even though i am reminding over phone on many occasions.
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Premer
August 5, 2010
The technician has visited our house more than 10 times, the machine was also carried to the workshop
I had purchased a Kenstar washing machine( Fully auto - Top-loading) in November, 2002 at Lucknow itself. Last 5 years, I was in Murshidabad, W.B. and although there was no local service station for a large part of the 5 years, we somehow managed to use it with the help of local technicians since there was no major problem.
On being transferred back to Lucknow in July this year I found the machine giving problems. First, the motor was not moving at all. Then there was problem with either the drier(not working) or the heater - alternately. I have traced the agency which is supposed to be the authorised service station of kenstar. Since the machine was already more than five years old it was categorically told that I was interested in repair only if the cost was reasonable and the repair likely to be long-lasting. I have already spent Rs.3000/- and now waited for over 5 months. The technician has visited our house more than 10 times, the machine was also carried to the workshop. The PCB as well as the motor have been replaced on a trial basis. However, they have so far been unable to solve the problem.
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Cobby32
August 3, 2010
The machine gave me few problems both during the warranty period and after that which were promptly attended to
I had purchased the machine in Aug 2002 directly from Kenstar. The machine gave me few problems both during the warranty period and after that which were promptly attended to. The machine became unservicable on 16 Aug 2008 in that we found that the foam and water was leaking profusely from the machine on starting of washing cycle. I promptly rang the sevice engineer who had last attended to the machine. He informed me that Kenstar had closed their srvice facility in Hyderabad and he was no longer employed with them. On enquiring what should i do he said that he would find out if possible. He called me and gave me a tele No of Kenstar Service centre. When I rang that No I found out that it was in Chenai. However they booked a complaint, No :-AC0000788170007 dated 17 Aug 2008. When nothing happened for few days I rang the call centre again and asked for the Local No (Hyderabad) of the repair agency. They gave me the tele No 040 40159003 begin_of_the_skype_highlighting 040 40159003 end_of_the_skype_highlighting, Star Service centre. On contacting Star Service personally, they sent a technecian to check the machine who said that it needed to be taken to the workshop. They took more than 10 days to lift he machine and another 40 days to repair it. They sent the machine back to me on 18 Oct 2008 at about 8:00 pm with no one to test run the machine, along with a bill of Rs 5, 200/=. I refused to pay the money till the machine was tested and found to be running satisfactorily, to which Mr Chandra Shekhar agreed. I connected the machine on 19 Oct and started it and to my horror found that the water and foam strted leaking profusely the moment the power was switched on. I immediately stopped the machine and informed Star Service. They sent a technician after two days who also found the same problem. Additionally he also found that there was arcing soud and the machine was giving a shock. He said it needed to be taken back to the work shop and went away. THat is that and the machine is lying useless with me. Lter I found that Kenstar had sub contracted Videocon Servicing to look after their requirements with no technicaly trained personnel or spares back up.
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Sumatrine
August 3, 2010
None of the service numbers are working and in fact have changed
I Purchased this Kenstart Oven from 'Next' the retail shop in Ahmedabad on 16th October. During the intraction with them they promised that Kenstar engineer will come to our place within 48 hours and install it. I specifically requested that the person should come in the evening after 7 Pm in weekdays. This was agreed and they told us that they will put it up in their request to Kenstar.Nobody called us for 5 days. About two days back I got a call from 9824303917 saying that he wants to come to install it and give us a training. It was afternoon so again I requested that he come in the evening which he refused. Again yesterday I got a call from the same number stating that he wants to come in the afternoon. I again requested him to come in the evening which he was not ready to however he promised that he will come today 26th October Sunday Morning after giving a call. Since he did not call up I gave him a call and a Person named Jagdish picked up the call. When I told him somebody was supposed to come today he flatly refused saying that It is holiday today. I am trying calling up "Next" and the service numbers but none of the numbers are working and in fact have changed.
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Charmer
August 2, 2010
Kenstar service center in Bangalore has not bothered to send its technician to address the complaint
I have logged a complaint about Kenstar microwave I have bought 4 months back. Inspite of repeated calling, Kenstar service center in Bangalore has not bothered to send its technician to address the complaint. I have been calling the service center every day for past one week but there is no response. My complaint number BBH080041 dated 8th May 2008.
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Sonofdre
July 29, 2010
Kenstar is the worst washing machine I have ever come across
Kenstar is the worst washing machine I have ever come across. It gets into problem once in a month. The service engineer sometimes blames on excess detergent and sometimes on heavy load. Recently he has said that pulley belt has to be replaced. It is 15 days since the problem is attended to and the service engineer doesnt have the cortesy to call up and say the reason for spare part supply delay.
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ppc72
July 27, 2010
Faulty AC's! Beware of Kenstar
We made the mistake of buying Kenstar AC's and all our 5 Ac's became faulty within 3 months of installation and there is no one to attend. All their call center promises are sham. Beware of this company and all its products. Call 91-20-27293902 to get a piece of our mind.
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