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ARUNANGSU DAS
December 21, 2010
Service center not able to solve the problem.
5 kg. fully automatic washing machine of kenstar was not working since last two years. The company autorised service center had taken the machine to their works for rectification but failed and returned the machine after 3 months. The complain was rat cuttin of electrical wearing. what to do ?
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Santhosh V.G
September 3, 2010
not functioning
I have purchased a top loading fully automatic washing machine-Kenstar on 31/5/2006- model no. LFI 0210, sl no.980306270500200021 from Kallarackal agencies, Pala, Kerala.Two months back the machine became out of order and I have reported the complaint to the agencies.Their service person checked the machine and stated that the board of the machine is out of order and it should be replaced with a new one.But the problem is that the company has stopped the production of this model. So they offered me Rs. 1800/- for my defective machine as exchange for a new machine.
I had paid Rs.11000/ for the machine and after four years Iam compelling to buy a new machine with a lose of Rs.9000/- I had purchased the washing machine from this reputed company with a belief that I purchased a long lasting product, but actually purchased a short life product like a Chinese low quality product.
Plese repair my washing machine at a reasonable rate.
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Thanveer
October 17, 2009
deficiency in service
Complaint not attended sofar inspite of several reminders
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July 8, 2008
Service is unavailable
I have purchased a kenstar fully automatic machine known as tumble top. It is not functioning since long time. service center available at Allahabad is not attending the call and has expressed his helplessness in repairing the same by saying that the spare parts are not easily available by the company. When i opened the website of the company and tried to make contact with the dealers and service center in Uttar Pradesh, they all start abusing the company and say that they left the company long back and the company is doing forgery in shopping their name in its web site. When i call the company at its H O they do not respond any satisfactorily instead provide different telephone no; which are attended. Really it is a bogus company.
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May 9, 2008
Engineer not visting against my complain
I have purchased the Kenstar Washing Machine on 4th April 2008 and on 25th some problem occured in that so i called the service centre around 25 times
1.sometimes they use to tell me that the engineer will visit your address within 24 - 48 hours but nobody visited my home.
2. They use to provide me the number of Mr rajesh and Mr Parvinder, i called them they also use to say the same thing but till now nothing happened
Now i am totally exhausted now i complian to you last time if nothing happens i am left with no option left except filing a complain to the consumer forum.
My details are
Name - Atul
Complain number - 400RF08E021412
Mobile number - 9818379743
So i request you to please send some engineer to have a look at my product latest till sunday.
Regards,
Atul
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September 17, 2007
Non-functional
The Kenstar Washing Machine which I bought in Chennai Two years ago is giving me troubles almost everyday. This has been brought to the notice of the concerned many an occasion. A couple of occasion, the complaint was attended to. But, they could not find a perennial solution. However, the services were very atrocious. I have lost total faith in Kenstar and their products and services.
The only solution I have in fornt of me is to "throw" the washing machine or sell it for scrap value. I am afraid whether there will be anybody to take it for even scarp value.
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September 14, 2007
Defective washing machine
I have purchased a washing machine on 23.8.2006 and found the same to be not working properly on many occasions. Thrice the same was repaired and still the problems are not cured. On last occasion the PCB as well as the control panel was changed on 10.9.2007 . But the same is returned to my home stating that all the defects are cured , but even though we have asked the representative to commission the repairing of the washing machine the same was not complied by him. Whenever I call the service personnels they act in very rude manner and is not willing to come to my home and do the necessary . It is also found that the control panel is replaced with an used one. The attitude of the service persons are very bad and is requested to take appropriate action for my grievance.
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September 14, 2007
Pathetic service
This Kenstar washing machine had been installed at my place in the month of February'07. Since then, due to a very poor performance of the machine, I have hardly been able to use it.
From February to August, i.e. within 7 months, its pully has already been changed and now the drum is due for replacement. Also note that when the complaint for the pully was lodged, it took good one month for your service centre people to replace it. And now similarly my complaint to replace the drum was lodged on 27th August and is pending since then (i.e. today 14th sept'07).
In the Kenstar office I have been in touch with so many people such as Mr Sanjeev (All India Head), Mr Tiwari (from Videocon as I was told that Videocon has taken over Kenstar post 1st Sept'07), Mr Sanjay Dhar (customer care incharge) and Mr Ravi and Mr Vinay (service centre executives) and still no solution has been provided.
With this kind of pathetic performance, I am sorry to say that I will never recommend anyone to go for a Kenstar product.
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September 3, 2007
Helpline number never works and rude responses from anyone who happens to attend a call at Kenstar!
I had purchased a Kenstar washing machine in June 2006 installed in my house in Chennai. The first machine installed itself did not work and with lot of difficulty I managed to get it replaced. I had faced problems quite a few times and since I had the mobile number of one of the service technicians I managed to get it fixed each time. Now that person has left the company and I was given a Helpline number 3021066 to contact. Whenever i call that number, they say they don't take complaints of washing machines and ask to call another number 9384888333 - this number never works! Whoever reads this may try for themselves. I managed to get the mobile number of one of the executives named Mr Balaji - his response is that they will attend only if the complaint is registered through the helpline number - (which never works) and he is rude in his interaction. I am really frustrated with this company and their service in Chennai. I want this complaint to be recorded and action taken immediately. It's shameful that a company of international repute is providing this kind of poor service in India.
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