Hi,
This is to caution you all who wish to use this website to send gifts to your dear ones. I have ordered for gift to be delivered in the List A city (according to their website) in Kerala few days back. I got a confirmation mail for my order and later on a separate mail which asked me to pay Rs.330 extra as delivery charges as the address of delivery was far off from there office. I had made the payment online that day itself but due to some problem in the connection i didnt get the second order no. Since i was not sure if the payment was done or not, i mailed them asking for confirmation of the payment. No one bothered to answer. From the next day i mailed them again and again to ask for confirmation of the payment and they didnt even care to reply. Today being the order delivery date i have been trying to contact them on 9830029699. Then only i came to know that this is an online fraud company who doesnt even know about the business that they are doing. This is the first time in my life that i m sseing a service provider company has a customer care number updated on home page of the website which is not working. Then i tried mailing them multiple times today to find out the status of my order for which i got responses as below. First response was that my order will be delivered today and i have to just give the second order no after making the payment. Also they had given 3 contact nos to contact the customer service where i tried on one of them. luckily after waiting for 5 mins i got conncted to an agent who told me intially that my order is showing status as "Shipped" so it would have been delivered by now. I told him thats not the case. Then he put the call on hold and after waiting for 10 minutes told me that they have manpower crunch because of which they would be able to deliver the order tommorow only. And the worst thing is that customer service has mailed me that my order has been delievered which actually shows the lavk of co ordination. And they vouch themselves to be an online company which commit to do a same day delivery. The experince has been really pathetic and surpirsing that how can a company give false promises to allure the customer and when the time actually comes to service the promise, they just raise their hands and say "Sorry". An honest appeal to everyone who would risk the chance of purchasing from this website again... If you really care for your loved ones and want to gift them with something special on the occassions of your life, think again.. Keralaflowersgifts is not the right place for you. Also if anyone can help me in filing a consumer case against the company for fraud and cheating, pls help me. Though i have forwarded the case already to 2 of my friends who are law graduates. Waiting for their suggestion for the right action to be taken... thanks for reading. Let no one make you fool by cheating online like this shopping site..