Do not buy furniture from City Furniture it is very dangerous you almost got seriously injured when the springs underneath the couch were not properly supported and collapsed causing you do fall threw the couch the springs popped threw underneath the fabric of the couch and they don't care because it's passed warranty. Bad business practices and rude customer service. Jane Olson is extremely rude at corporate and should not be working for customer service as they should be trying to resolve a customer complaint instead they told me sorry we are not going to look at the couch. You would be much better off spending your money elsewhere. Don't buy from city furniture warning or you could end up losing your money and have a broken couch. They also broke my tiles when bringing the couch. The first and second couch they brought was defective right off the truck and the other couch that I bought from the the staples are coming undone and the zippers are breaking off the pillows and the stuffing is coming out of them. The couch is garbage and the store sells junk. I would never buy anything from this store or the brand kevin charles ever again. It is a shame that these corporate money mongers are allowed to rip off customers and we have to blog them to death to get the message out because they don't want to fix a 100 dollar problem to get a satisfied customer after spending 5, 000 dollars with them I know if it was me id just fix it hoping to get more business but that is the problem with America no one stands behind there products anymore. Don't buy from here you'll be sorry my couch is clearly manufactured with defects. Pics below this is just a few of the problems that is a seam that the material hasn't torn it came like this and they did not use enough fabric to finish the stich second pic is the spring after I screwed the broken board back in place but this arch you see is the spring pushing threw the top of the couch under the cushion way to tight and it was always arched like that third is my pillow stuffing coming out because zipper just popped off because the filled them to tight. And the pic beloew that is my tile they cracked when delivering my couch they never fixed it came out to fix it dusted it with some garbage and it came back a week later they should have replaced the tile and never did. I got broken tiles lost of 5, 000 and a totally useless couch for shopping at City Furniture don't make the same mistake. Copy any image to see it enlarged on you paint. Thank you .
Mr. McCarthy