STAY AWAY FROM KEYBANK!!! I opened up a keybank account over a month ago, due to a good promo that they were running.Out of no where, my debit card wasn't working so I decided to give them a call. They told me that my and my wife's account is being closed .After a few days of trying to get through to the fraud department, I spoke to the women who actually closed my account her name was "Sara". She said "Keybank has a right to close my account with out providing any reason or notice". She was extremely rude and didn't want to give me any info.When I called again she said she doesn't feel conformable talking to me as I sound like a different person. Additionally they can't send me a check for my account balance, and that I have to go down to the nearest keybank branch which is 3 and a half hours away from me. I opened this account online since there was no branch near me. I find this absolutely ridicules, All I did was open and account and I deposited my money in there- no fraud whats so ever as I have never done anything like that. I used so many banks and no has ever done this to me. I can't even check my account balance online as they cancelled it without notice. I've never experienced dealing with someone this ruthless. I don't plan on dealing with keybank again but now i basically don't know what to do as I cant travel 3-4 hours to the bank.

On March 2 I logged onto Key Bank online to manage my bill pay for March. I established 7 bills to be pulled from my checking account on March 5th. After confirming, I realized that Feb. was a short month and our direct deposit would hit the following week. So I immediately changed the dates, pushing back the payments to the 15th to be safe.

On March 9 I logged onto online banking for find my account overdrawn 1, 200 dollars. The online system has attempted to pull my payments on Mon. March, 8th. I called online banking and had an associate research who was able to using my confirmation codes log in and see the payments were indeed scheduled for the 15th. He apologized and said there was nothing he could do to stop the payments now, they would be reversed in 2 business days and he would notated the accounts so we wouldn't receive overdraft fees. He could not do anything today and to call Friday to resolve the issue.

On March 12 I had the call elevated to a supervisor in online banking after the associate I received at random read the call notes. The Supervisor, Darin stated he would resolve it by the end of Saturday. My hands were tied over the weekend. I watched my paycheck land in my overdrawn account and was not able to even put gas in my car because of the $245 in overdraft fees. On Monday I was accessed "reoccurring" overdraft fees for each charge because it has been a week and this isn't resolved, $22 per original overdraft another $154 dollars in fees.

On Monday, March 15, I called again to find out why this hasn't be resolved, Darin stated he couldn't "refund" the account without his manager approval.

Today, March 16 I called customer retention directly. The supervisor pulled the account and saw the notes detailing everything. The $399 in wrongful fees can take 7 to 11 business days to resolve based on my call today. Taking the entire 11 business days would bring my account a total of $770 in reoccurring and excessive overdraft fees. But The account will be automatically closed before the end of 5 business days.

Unfortunately she states she will not be able to refund the fees until the bill pay is contested and returned. I still want to pay the bills. Yesterday was the date they were supposed to be pulled, why return them? It turns out Darin cannot refund me the fees, only reverse the bill pay. I just want the fees that were accessed because of Key Bank removed. I had the money in my account for the bills to be paid on the date I established not a week before.

I've had one terrible problem after another with Key. Some background: I started banking with them almost a decade ago when I was in college since they were right around the corner from my school. I was young and stupid. They started off by being just plain rude to me. It was common for me to go to the bank, deposit money, ask for my total balance, and then be told by the teller that I would have to check that at the ATM (for $2). Yes they charged a college student $2 to check her balance. Key hasn't gotten any better as the years hav progressed. Last year, for example, they reissued my debit card AND SENT IT TO AN ADDRESS I HAVE NEVER LIVED AT! They called me to ask me why I had yet to use th card they sent and that is the only way I found out what they did. When I asked why on earth they could make such a reckless mistake, they blamed it on outsourcing and offered no apology. Lately, I've had to deal with their horrible online banking system. It locks up contantly and whenever this happens, it necessitates a call to their customer service call center which is understaffed with long waits on the line for assistance. Earlier this week I could not get in my online account and called them. After some time I was informed that I "unenrolled from online banking" so that why it wasn't working. NOT TRUE. No one else has access to my account and I know I didn't unenroll myself! I reenrolled with a new account username. This morning I went in to check my account and guess what? That isn't working either! Even though this account is tied to so many things, I plan to untangle my assets and finally cancel ally accounts with them TODAY. Yes I am that angry. They are completely incompetant, rude, unhelpful, and their frequent mess ups indicate that they can't be trusted with much of anything, let alone my money. I've been spreading the word about this among my friends and colleagues and I hope this post also serves as a warning. Key is a terrible bank and with so many other options out there, nobody should ever have to bank with them. Don't do it!

My daughter has been paying a 10 year college loan for 3 years. She is behind $2000 ( about 4-5 payments ) but has not missed payments on the 20th for about 2 years.

On about the 6th of the month, every month, Key Bank starts calling my daughter or myself, father and cosigner. No matter what we say and we say we will pay and we do pay, we get many more phone calls. The people who call seem to have no record of what we have said. Some of the callers are middle of the road, had one that was extremly nice, only to be followed up next day with someone who was not so nice, I gave the phone to my daugher on that one.

Two days ago, 14 days before the payment due date I got on the phone with the worst I ever had. I said I knew it was important and that we had made the last payment and we would make the next. That was not enough for this guy and he said this was not enough and and picked up on his intesity, I said I'd give the info to my daughter who knows the numbers. For two days now, our house and my cell got about 10-15 calls each which I have not picked up on.

I believe this is harrassment. Does Key Bank tell their callers to do this ?

I have a cash reserve credit account at key bank and have had it for years. Sometimes I pay it in full other times I make payments, regardless of my method I haven't made a late payment in YEARS. During last month our computer crashed and I was unable to transfer the payment to the cash reserve credit. (because the don't send you a bill) I was 3 days late on my payment and they sent my account to collections. No call from Key Bank saying "we noticed that we didn't recieve your payment yet." Straight to collections and in my husbands name so they won't talk to me at all. I looked it up Key Banks policy is a five day grace period before a decision of that magnitude is enforced. Then once your account has been put in collections they have five days to contact you by mail with a letter stating you are in default. You know what kills me ?? I PAID THE BILL !!! the day I got the first call. I waited until Monday and called the Key bank call center was on the phone 45 minutes said everything will be taken care of. I got another phone call that night. Called the collections company the next day, they are owned by Key Bank. They refuse to disscuss anything with me because I am not my husband. I call Key Bank again and now I have to fax a letter signed by my husband stating that I am allowed to handle this matter to the company they own. This stupid not to mention Illegal. We are being harrassed when we are not in default.