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The Last straw - Amanda
December 14, 2009
Bad Service
Today I was faced with a choice, to either sit in at my office and order a delivery from a free delivery service. But I finally decided that I have been in the mood for KFC for a while now, so I got into my car to specially drive after my craving. When I got to KFC in Orange Grove, I placed my order with a lady called Bongake. She took my order, as it was just one meal order, she asked me whether I would like something extra. Appreciating her upselling skills, and trying to be polite, I decide to order some veggie bites aswell. She gave me the amount owing, I then counted my cash and was R 5.00 short of the amount owing, show I wipped out my Cheque card. Just to get a filthy dirty look, because it would mean more work for her to process, I guess. Once my card payment was approved she turned around to pack my order. I called her twice to tell her I would like to sit and eat, not take away. Her colleagues working on the other till heard me say that I will be sitting down, shook her head, after asking her to please ask Bongeka to please bring my order for me upstairs. Sitting down, now satisfied with my decision, I go on doing the bit of work I brought out of the office. Twenty minutes later, after still waiting for my order, I realised there must be something out of place. Just to walk down stairs to the counter, and there is my order. With Bongake standing behind the counter with a comment "Oh, there you are, I was looking for you". As a huge fan of KFC, this is now the last straw. After several times, recently, being treated with a no care attitude, I've decided that KFC does not need my business, from now on, I would much rather go to a take away restaurant that care. KFC DONT CARE!!!
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