I purchased 2 famous bowls and one streetwise 2. Back at the of office i opened my famous bowl and to my surprise i found mold on my food - the other one was fine! I contacted the branch and spoke to Diane. She requested that i bring it back and she'll give me a new bowl and extra piece of chicken for the inconvenience. I took it back, BUT asked for my money back. She insisted that i should choose something else from their menu, i still refused, telling her that you just sold me OLD FOOD WITH MOLD ON IT. She corrected me, said that it's not the food that's old, but the cheese that is full of mold. Imagine, does that make it better? Now whether it's old food with mold on or moldy cheese, how can you sell something like that to a customer?? On my photo's it's clear that the mold is growing on the food. Imagine it was dark and i didn't spot the mold, i would've fallen very ill. There was no chance in hell that i would've accepted anything else from someone who just sold me moldy food, would you??

I ordered a burgermeal and sprinklepops at the drivethrough, and they gave me a burgermeal and a mini loaf. Luckely I had a look before I drove off. I returned the food through the window, and explained the problem. They then started preparing the sprinklepops. I then parked in the parking area and walked into the KFC. The staff were shouting to each other, they were very unorganised. One of the other customers asked one of the staff to quiet down and speak, not shout. I phoned the customer careline, and told them about my problem. They said that they were gonna phone the manager and sort out the problem. Five minutes later I phoned the careline again, requesting that they can keep the food, and give back my money. Again I was told that he's going to phone the manager. I logged a complaint with him, and stil havent heard anything. They did phone me last week and asked if I received a call, and when I told them no, they said they would come back to me. This is the worst KFC I have ever been to.

In August we visited the Bergview branch and were appauled by the poor service. The staff were miserable and took 20 minutes to serve us even though we were the only people waiting there. The store was not very clean as well. Please do something about this.

At 17:30 today my husband went to KFC Richards Bay. He went into the store and ordered a variety Feast. He asked for Zingers. He then asked Zama TWICE if she is sure it is Zinger as he didnt think the sauce looked right. To which she answered YES twice. He then wanted to pay and when he produced his card, he was asked 'Dont you have cash?' if he did, he wouldnt use his card... ! He was then made to wait as Zamas card machine was not working. She was waiting for the person next to her to finish with their card machine... although there we a further 5 or so available card machines! My husband has just arrived home with the KFC... and surprise surprise... NOT Zingers, despite being asked twice! Luckily for Zama my husband was not prepared to drive back to KFC to complain as he is not impressed. One question...HOW HARD IS IT TO GET AN ORDER RIGHT...WHEN ASKED TWICE...?? Zama needs to jack up her customer service and if she cannot remember an order...Maybe write it down?? Not acceptable.

At 13h15 today my friend and I again made the fatal mistake of going to the Kentucky Fried Chicken branch in Beyers Naude Drive Cresta. After standing like lost souls for almost 10-15 minutes we were eventually served by Tiisetjo. WOW I was left speechless by her appalling attitude. She talked so fast that we had to keep on asking her to repeat herself so that we could actually figure out what she was trying to say to us. Then after getting the order, paying and waiting for it she again proceeded to mumble something back to us upon which I showed her that we actually really cannot hear what she is saying - then she screamed back at the top of her voice. Perhaps she should get some refresher customer service training? This is the second bad experience I have had at this branch. I WILL NOT BE RETURNING EVER AGAIN TO THIS BRANCH.