Being a regular customer at KFC Chatsworth, I am not getting sick and tired of the service I am receiving. At least twice a week, I buy a take out at KFC Chatsworth Centre, most of the time, it is the 68 piece streetwise feast. Last week, I paid for the large chips but when I reached home, there was no chips, I could'nt waste petrol for a packet of chips so I overlooked it. The same week, I ordered a large chocolate milkshake and the container had milkshake all over it (I thought this was rather clumpsy), when we ask to speak to the manager, the waitrons mumble to themselves before they call the managers. The chicken is forever not ready in the afternoon and we are asked to wait at least ten minutes, I think that this is ridiculous, monitor your sales and prepare accordingly.
Last night's experience was horrible, we ordered a 6 piece streetwise feast and was told the same story, usually (well every week procedure), the waitron always swops a gravy for a colelslaw for us, last night we were told by the manager that it cannot be done, we must pay R2 more. I find this totally ridiculous, how is it that each manager has different rules? Also the two weak gravys is a waste of time.

i was at Sunnybank shopping centre on the 26th August aorund about 7.30pm est i went to KFC and brought 2 meals one with a drink and a toy with other meal. the young lad slammed my food on table with attude didnt offer me a bag od=r nothin. i said 2 my children thats dumb not giving me a bag, the employee asked if i called him dumb i said yes u didnt even offer me a bag he said we are fucking busy. i was appalled with the way he spoke to a customer i asked for the manager she came out and asked what the problem was told her what had happened and as i was telling her he told me piss off didnt want to hear my shit. He repeated himself twice and as he said this he was serving another customer. The manager did not apologised or take the worker off the register did not tell him to stop talking in that manner what so ever. she just stood there and smiled. there was no consequences what so ever for the way he spoke to me. U never talk like that to a customer no matter what the circumstances are. I noticed before he served me he was serving another customer and he had attitude with the customer and a lady had said to him u didnt give me serivettes with my order can i have one pplease and he gave her a pile with attitude again. I think this is very appauling attitude and no respect for his customers. He should of been dismessed on the spot/ taken off straight away and spoken to, but i seen none of the above. This should of been dealt with professionally and it didnt. I know my rights and what is/isnt approaite as i work in Retail myself and i would never act in that manner no matter what. The think the young lad was of indian by the name of Kritik and the manager was a young lass by the name of Jess, i only got their first names. i hope u can assist me with this matter and take appropiate action and hope to hear back from you Thank you for your time. Claudette Tyson

To who it may concern,

My recent visit to my local KFC was terrible, i was charged full price even though i presented a coupon at the time of purchase, i ordered a 19.99 family special with a coupon for 4.00 or 5.00 dollars off redeemed online, but wait that's the whole story, i was using your drive thru service and when i finally got to the window i was told that i didn't have enough money so i explained to the young lady working the drive thru windiow that you can just put the food aside and i'll be right back, so i went i got home my sister was wondering why i didn't have enough money, so i quickly went back top pick up my order and drove off but shortlyafter i got home my sister checked the receipt and noticed that the coupon i presented was even honored and charged the full price and what makes me really upset is that i wasn't even short of money the first place because of the coupon i had.

So my sister took it as that and that we needed to just call in with our receipt number and explain what had happen to the manager, we called but was put on hold for 30 minutes ubtil i decided to call back but this time no one answered, the phone just keep on ringing so my nsister decided to call with a different phone number and this time someone answers immediately, again we were put on hold after explaing to the manager the situation, after nearly 20 minutes the manager came back on the phone explaing that there wasn't anything she can do since we left and she was fully aware that the worker made a mistake and that we were charged extra but never apologize, mentioned that she couldn't help us any further, not even coupons which i was told by corporate that they would take care of the matter but instead youyr worker seemed upset and said it was our fault and loss, my sister and i was so surprise by her attitude, i mean we were litterly shocked in disbelief of what she said, so the very next day my sister called back corporate and explained the whole story again with the end result indicating that we would receive a voucher for a free complete replacement meal so until now we haven't received anything, not an email or call back but instead we were left like people who bother this company with simple problems, so my friends and i decided just to never do business with your company again or even bother emailing back until i keep receiving an email with a coupon for your chicken.
So your company seems not to pay attention to customer service issues but instead just keep sending coupons to people that aren't your customers, please don't ever send anything to my house unless it's a dam good coupon like you said you were gonna do the first place.

My co workers are aware of this issue and are avoiding your terrible service company as well as writing Opra show regarding this american fast food company that she recommended, not just me i'm trying to get more to do the same because i'm very disgrased by your terrible service.


John k
Lynn L. S.

My wife and I visited the KFC in Silverton with the hope of purchasing 2 specials of a zinger, milkshake and chips for R30. After queing for approx. half an hour, we were informed by the staff that the milkshake machine was broken. My wife and I espesially visited KFC for this special that was displayed within the franchise and frequently advertised.

We left the store and drove to the KFC in Gateway, Pretorius street. After queing for approximately 15min. we were once again informed that their milkshake machine was broken.

I have spoken with the KFC careline and received reference number C1009130. I contacted KFC on 12 August 2009. My wife and me bought the big meal box and took this food to the resort where we were staying for the weekend. As we were eating it, the burgerchicken was fine, but the loose piece in both my box and my wife's box were half-cooked. We had to throw these pieces away in the dustbin. Even though KFC called me from a Cape Town number - the Bela-Bela store still has not called me. I am looking for compensation for these pieces that I had to throw away. This is not the first time that certain KFC outlets serve half-cooked cicken pieces, and I had to throw these away, specially when I am not eating the food inside the outlet. I have wasted a lot of money on all this wasted food - and now I would like to receive compensation from KFC for all this wasted money.