My mom and I were in Charleston, South Carolina for our annual trip. We were staying at the Best Western near downtown, which is within walking distance to KFC. We decided to grab something quick to eat, so we went there. Having a severe allergy to peanuts, we asked the girl up front what kind of oil they cook with. After she finished vigrously scratching her head and adjusting herself on the stool she was sitting on, she looked at us, shrugged her shoulders and said "I don't know". As she continued to dig at her head, I was starting to make my way towards the door when my mom asked her again and made it clear that we were asking because I had an allergy. The girl huffed and puffed and yelled (literally yelled) for the manager. He walked up front, rolled his eyes and demanded, "what??!!" The girl asked what kind of oil do we use, and he said very abruptly, "peanut", rolled his eyes again, and flung himself around in the direction he came from. The girl behind the counter said to my mom, "well, is that what you wanted to know?!" My mom simply said "no thanks". We left.

we visited the resturant and we had to wait half an hour after placing our order. they had nothing prepared only three staff working two of which was meant to be cooking. the man serving didnt have a clue what he was doing you couldnt take a seat as they had not been cleared. the coffee machine has not been working now for over 3 weeks. didnt have much to choose from as they had no stock which i find disapointing!! this seems to be the case everytime i go to the resturant. and atleast five people walked out as they were fed up with waiting. personaly i think they should shut it down and bulid a mcdonalds and i think people would agree!

I've always love your food until today. I was very disappointed. I had ordered a toasted wrap meal with potato wedges, a large coleslaw, and a drink. The potato wedges were cold, and so was the wrap. I couldn't go back, because I was headed to work, so needless to say I threw everything out, because I was so disappointed in the food, because it was cold.Also the wedges were burned.

i went in to huyton branch for round 6pm on tuesday last week for a family bucket for us.bought 8pcs chicken deal family meal, got home looking forward to eating it and me an family, but the whole 8 pcs chickens ended up going in bin as all chickens had a funny smell as if it was off and very oily like if it was re-cooked and the fries look like been re cooked very bad condition and oilychips bags were oily and ripped in bits inside bucket.

the only thing was ok was the coleslow which was prepacked, all three of us in the family thought the chickens were off so we ended up going to macdonalds for fresh food,
i must mention that this is the first time im complainning from many bad things that i have experinced from this paticullar branch, this is my local kfc as i live near them and i do my best not to go there usually i go to other branches.

also other problems in this branch is the place is always dirty, floor, tables are never cleaned, bins always have rubbish hanging out of them, the staff are very unhelpfull always having bits missing from ur order and forgetting to give u things like forks for coleslaw tissues, missing out the gravy, salt etc etc when u sitting in or take out and so forth.
u never see a manager in front incase u have a complaint only some young girls which when ur food is late or missing no apology or anything, eg they have missed out ur popcorn or miss pcs chicken and u have to come bak from car and wait in quee again to get them and with a bad attitude they just put it in the bag and handed to u as though the customer is in fault, no sorry or anything from staff, i get better service in the local chip shop if mistakes happen.there is always a issue with this branch i think the management needs retrainning properly like ur other branches.
thankyou

whom it my concern.

My husband and I went to KFC on Jan 22 nd @ 7:38pm. We ordered a two piece meal with to sides (two meals). To my dismay it was very old rubbery chicken. So bad that I threw my piece out. The side you could tell where sitting there all day. Even the biscuit was as hard as a rock. I do like to go to KFC again but I just don't think I want to experience that again. All and all both me and my husband are extremely disappointed.

Sincerely,

Angela Tlumacki