This is in response to Laxmi Nair's complaint about receiving the parcel and tracking number.

I too was in the same situation about an year ago. I too had ordered online but had never received the package. They had tracking number, but I never received the packet. We recently found out that the postman had some problem and never delivered the item. Till now, I am furious that I had not received the parcel. There was not signature too.
My advice is did you get the signature of the person who signed the receipt of the parcel before taking and printing her name on complaint board? This is a very unfair practice to attack your own customer personally who put faith in you and ordered from you. Infact, you should be more curtious inorder to develop good relationship with the customer.
I am surprised that COMPLAINT BOARD let you print her name and attack her personally. Shame, Shame!