I am writing to you because I have been ripped off by Kia Motors (Reliable International Automotive) Salalah - Sultanate of Oman. I bought a Brand New Kia Soul 2011 in April which I regret that I have done such a mistake due to the problems I am facing with your product and dealer in Salalah. Please see below the main three problems I faced that needs from you an action and clarification.
First: After receiving the vehicle I realized that whenever am hitting the brakes a strange sound comes from the left side which should not happen in a brand new car, checked with kia motors Salalah (Reliable International Automotive) while reporting the vehicle for service (1000 KM – approx in April end or beginning May ) informed them about that strange sound, the service Engineer in charge(Rajeswaran) himself was dealing with me and said he will check that meantime, he was offering me car polishing that I have said am not interested but he kept pushing me to do it till I agreed, then I was appointed to receive back the vehicle next day, first thing I have asked is the sound coming from the brake is done? The gentleman at the reception said that he is not sure because what is mentioned is only the 1000 KM service!!! What an answer!! I asked him to call his superior Mr. Rajeswaran – he came and I asked him “Did you check the brakes?” he said “I will check” apparently what happened is” they forgot to check the brake because he was more focus on the 25 OMR which is the cost of the car polish, then he asked me to drive the car as a trial to check that sound, afterwards he surprised me with a shocking, disappointing, careless and unprofessional answer saying “No Sir, We have checked the brakes, it is fine!! That sound is normal!! I can take you now to try any other Kia Brand New and you will find the same, we can check again while reporting the vehicle for the service while reaching 5000 KM” I asked him “is it safe to drive the vehicle while there is such a sound coming from the brakes? He said “yes, of course you can no worries that sound is normal!!! As if I have never drove a brand new car so, am wondering is that what you call service. Is it the kind of service that you provide to your customers?
Second: Low quality of tiers provided as I one day I found my rear right tire is completely flat, went to get the spare tire which was the first time for me to check and again was shocked when I found it a totally different one that I have and was not tubeless.
Third: Disgrace, Awful cheap Quality, Unsafe & Rip off I have experience all of these with your company and vehicle. Two days ago was driving and the end up with a road that has a defects (under maintenance) so, I decided to turn back from the way I came was almost driving with ZERO SPEED DUE TO THE ROAD DEFFECTS THERE WAS NO LIGHTS AS WELL HOWEVER, WHILE TRUNING FOUND THE VEHICLE HIT BY AN OBJECT I STOPPED, SWITCHED OFF THE ENGINE AND WENT DOWN TO CHECK WHAT HAPPENED, DICOVERED THAT I HIT A PLATFORM (FROM THE RIGHT SIDE OF THE VEHICLE) THE BUMPER FORM THAT SIDE WAS SLIGHTLY BENDED BUT WAS SURPRISED BY SEEING AN OIL LEACKAGE HOWEVER, CALLED A CAR TO PULL ME VEHICLE AS IT WAS NOT ABLE TO MOVE. MY QUESTION IS “WHAT QUALITY IS THAT YOU HAVE?” IN THE POLCE REPORT (SEE ATTACHED) SAYS THAT IT IS “A MINOR ACCIDENT” I CAN ASSURE YOU IF I WAS DRIVING A BYCYCLE NOT EVEN A MOTOR BIKE WILL HAVE NO HARM TO IT BUT THE MOST SHOCKING PART IS WHEN I GOT THE DAMAGE REPORT (SEE ATTACHED) FROM THE DEALER Kia Motors (Reliable International Automotive) THAT STATES A PLENTY OF DAMAGES THAT IS UNBELIEVABLE TO BE CAUSED FROM SUCH A MINOR ACCIEDNT, WHICH MAKES ME ASK “WHAT SAFETY STANDARS DO YOU HAVE? WHAT ARE MY CHANCES TO LIVE IF THAT WAS A REAL CAR ACCEDENT? I WOULD HAVE BEEN DEAD? AND AS ALL OF THAT WAS NOT ENOUGH TO MAKE MY LIFE HAPPIER YOUR COMPANY SHOWS IN THE ATTACHED DAMAGED REPORT THAT THE TOTAL COST IS OMR 6808.600, YOU ARE RIPPING ME OFF, HOW CAN YOU CHARGE ME WITH THAT AMOUNT IF THE VEHICLE PRICE IS OMR 5850.
THINK I HAVE SAID ENOUGH AND YOU HAVE TO GET BACK TO ME WITH A CONVENIENT ACTION AND ANSWERS TO MY QUESTIONS? BEACAUSE I ASSURE YOU I WILL SUIT YOU FOR ALL OF THESE DAMAGES BEEN CAUSED TO ME BY YOUR COMPANY WHETHER FROM THE SERVICE OR THE PRODUCT
AWAITING YOUR SOONEST REPLY
UNFORTUNATELY, AM NOT ABLE TO UPLOAD THE ATTACHEMENT IT IS A PDF FILE CAN YOU ADVISE WHAT TO DO?
MARIO DI PIETRO

I bought Kia Carnival with 5 years warranty, in4 yrs time, the engine was seized, however half engine was replaced b y the agent n charged me nearly 1200 $ n after another 80, 000 km again shes giving me trouble, wanna buy recondition engine, I try to contact the Kia motors in Korea but could not get the contact or e-mail adress, dont know what to do, can any one complaint my problem to kia motors.

KIA Motors held an online contest to win an Optima car and there has been no notification as to whether anyone ever won any of the cars. It appears to have been a promtion to sell cars.

I bought a used car at a Kia Dealership. The car was a 2005 Chevy Cavalier. It had 51, 000 miles on it when I bought it. The car was $1500 below bluebook value when I bought it. 4 months after I bought it I received the title and a letter from the Secretary of State Police stating that it was a salvaged vehicle and they required it to have a rebuilt statement on the title. I contacted the dealership who promised to fix the issue and get me a vehicle which wasn't previously wrecked, since I gave my old vehicle to my sister because it had been previously wrecked and had problems every couple years which I didn't want to deal with. When I went to the dealership to get a different vehicle they attempted to sell me a vehicle which was 3 years older and had 120, 000 miles on it, 70000 more than the one I was giving back to them and then they wanted to charge me another $2500. I told them to give me my keys and title to the original vehicle back and they refused. I left the dealership on foot in the middle of winter to find someplace to call the police since my cellphone was dead. The general manager followed me off the lot and asked me to come back and he would fix it. I walked back to the dealership because I told him I wanted the car back, when we got back he again refused to give me the car back, I have a heart condition and I got so upset I passed out after having walked over in the freezing cold. Someone in the dealership called the police who came out with the ambulance to take care of me. This is how Kia treats U.S. veterans. I spent 20 years in the service, I was retiring when I bought this vehicle and was starting a new job. The general manager knew this and used it when he mislead me on the status of the vehicle. I had asked for a copy of the Carfax but he lead me off talking about my time in the service instead of getting me the Carfax. I would not have bought this vehicle if I had known it was a salvage rebuilt vehicle. It is a violation of the law to commit fraud where I live when selling a vehicle and not having the buyer sign a statement from the secretary of state showing they know it is a rebuilt salvaged vehicle. The dealership knew this yet still tried to defraud me. I have filed a criminal complaint against the Kia dealership and its management. I will never got back to another Kia dealer again.

My Kia Sorento has a 150000 km Warranty. As a result of the faulty rear fixed axel, I've been informed by 2 specialised alignment centres that alignment can not be performed due to the faulty rear fixed axel that has to be rectified by Kia. Take note that this matter is unresolved after nearly 3 years.
The Service Manager at Kia Kempton realised this is a valid claim and has done his utmost best by sending all documents of proof, photos, alignment reports to Kia's Head Office. No wonder Service Managers come and go as they dont get the support from Kia's Head office.
I'm amazed that Bronwyn vd Merwe handles the customer care department. I was informed by the service manager to contact her at customer care, She never replied back to me.
With all the support from the Kempton Service Manager and Technical staff that this is a valid claim, Kia South Africa has rejected the claim without a valid reason.
Due to consequential damages to all tyres (including the spare) were damaged on approx. 30 000km due to the rotation over a 2, 5 year period.
I recommend all dissatisfied customers to follow me and go the Legal Way!