04/05/2011
MY NAME IS JESSENIA ACOSTA:
I PURCHASED A KIA SOUL LIKE A MONTH AGO, MY DRIVER WINDOW BROKE DOWN 2 WEEKS AGO, THE CAR STATEMENT I RECEIVED ALMOST ON MY DUE DATE TO MAKE MY PAYMENT, THE $3000.00 I GAVE DOWN PAYMENT NOT REFLECTED ON THAT STATEMENT AND ON TOP ALL OF THIS UNCONVENIENCIES THE SITUATION BELOW:
TODAY I WENT TO THE ABOVE LOCATION TO ACQUIERED A TEMPORARY TAG. THE RECEPTIONIST WISH WAS A VERY NICE LADY CONDUCTED ME TO THIS SALEMAN DONT KNOW HIS NAME. HE TOOK ME TO HIS OFFICE THEN HE TOLD THAT SENSE MY TAG WAS ALREADY ISSUED BY THAT STATE THAT HE COULDN'T PROVIDED ME WITH A TEMP TAG. THEN I ASKED WHAT IF I GET A TICKET HE SAID DONT WORRY ABOUT IT THAT THEY WOULD TAKE CARE OF IT. TELLING ME TO DO SOMTHING WRONG, THAT IS LIKE BUYING YOUR CAR WHITOUT INSURANCE, YOU GUYS DONT ALLOW THAT RIGHT?. I GOT REALLY MAD CAUSE OF COURSE I DO NOT WANT A TICKET OR POINT ON MY LICENCE. THEN HE TOLD THAT IF I DIDNT LIKE IT I CAN LEAVE MY CAR THERE UNTIL THE TAG ARRIVES. IM A SINGLE MOM WITH TWO KIDS. MY MOM IS SICK WITH CANCER ALMOST TERMINAL AND I NEED MY CAR. THEN THERE WERE KICKING ME OUT OF THE DEALERSHIP CAUSE I WAS MAKING A SHOW. I TOLD THEM TO CALL THE COPS TO SEE WHAT RESOLUTION WE CAN FIND. THEY WOULDNT, NO CUSTOMER SERVICE WHAT SO EVER I LIKE I WAS TREATED LIKE A DOG. THEN ANOTHER GUY CAME AND TOOK ME TO HIS OFFICE AND HE SAID WHAT IS SO HARD ABOUT DRIVING WITH YOUR TAG LIKE THAT EXPIRED OF COURSE. JUST DONT DRIVE LIKE YOU WANT A TICKET THOSE WERE HIS WORDS. INSTEAD OF THEM TREATING LIKE A CUSTOMER A WAS TREATED LIKE A DOG. AND I WILL SEE IF I CAN GET LAWYER CONSULTATION. CAUSE NOBODY INFORME ABOUT THE TAG SITUATION, AND THEY WERE TELLING ME TO DO SOMETHING ILLEGAL. I DIDNT HEAR. "MISS ACOSTA WE APOLOGIZED FOR THE INCONVENIENCE THAT THIS MIGHT CAUSE TO YOU, WE UNDERSTANT YOUR SITUATION BUT UNFORTUNALLY WE CANT PROVIDED YOU WITH A TEMP TAG CAUSE WHERE THE SITUATION MIGHT BE.. NO THAT DIDNT HAPPEN." OF COURSE I BLEW OFF, I DID CURSE OUT LIKE ANYBODY WOULD OF DONE IT MY SITUATION.

I purchased a brand new Kia Soul plus on April 10, 2010 from Ron Tonkin Kia. Happy with the size style etc. Within 100 miles the engine light came on. I called Kia, the dealer and service manager. They all told me not to worry about it and keep driving it unless the light was blinking. I did not buy a new car to experience engine light issues. I took it to Power Kia in Salem and they said it had a lose plug. Light was off I was happy. Just under 300 miles the light came on again. I called and was told to bring it back. It was a thermostate problem and the part had to be ordered. I waited at least ten days, with the car in my garage for the part to come in. Then had to wait about two hours to get it fixed. Light off, all is good. I had opened an official KIA claim and have a claim number already. Yesterday 04/21/10 the car just died. High pitch scream when I tried to re-start it. Tried to call KIA but due to me being stuck in traffice, people honking etc, I opted to call AAA and was told by Kia to tow it to Power Kia in Salem Oregon. I received a call today and also went to look at my car. The engine is FRIED. Apparently the oil pump was not working so the engine was not oiled. Three of the four cylinders are shot, the metal parts got so hot they are melted. Supposedly KIA motors advised it could be fixed, not with a brand new motor but a long block. This is not ok with me. The car is severely damaged. So.. I call the dealer Ron Tonkin that sold me the car, the finance manager Greg told me to come in and he would make it good. Drove and hour up to Gladstone, spent four hours waiting. told them very clearly I was not paying more or a higher payment. They were so sneaky, figured out that my payment would be the same, but added a whole year to the financing, added $2, 300.00 to the replacement car. I refused this deal. The car at this point only has 982 miles on it. A new car right? Well, they called it a " trade in" and of course was not worth what it was when I drove it off the lot, so they were not going to be put out. The manager complained that he should not have to pay the tow bill to get it to him from Salem, but did not care about the tow bill I have to pay to get it from my town to Salem. I mentioned " attorney and law suit" they did not care. Scum bags full of lies and deceit. I bought a new car and want a new car, not some over heated piece of junk that has a melted down engine. It will have a car fax strike against it now, and even if I wanted to sell it, it has been severely damaged. Not OK with me at all. Power Kia was kind enough to give me a rental car to use, but I stopped by today and told them that I am refusing to pick up the car that will be repaired. I did not buy a repaired, damaged, over heated, non working car that I could not depend on. I would think that the dealership would have gone out of their way to please me, make me happy and make the deal good. NOT. They were arrogant, rude, sleezy and nasty. I plan to file a lawsuit against them for damages, stress, time, travel, costs and punitive damages to the full extent. Think twice before buying a car with Ron Tonkin dealership. They do not take care of you as a customer, they have no value in a " good deal". I put down $10, 500.00 on this car and financed a very small amount. They added extended warranty of $1, 450.00 of which I did not want saying it was to get me the financing etc. My pay off is only $5, 800 and they wanted me to sign a contract to pay over $8, 100.00 plus have to pay all the new tag, registration fees etc. What a total rip off. So my trade in is gone, my new car is a piece of garbage. I specifically asked if they ( the seven men who were arguing with me in the office) would treat their mom or wife this way and they said " YES". What does that tell you?