Ordered kids bunk beds on Aug 15th with promise of two week delivery. We received no email confirmation or phone confirmation at all, althought our card was charged immediately. We have been on the phone with them every week since the first of Sept and no one knows where the bed is however, "it is on the truck awaiting delivery". After getting the runaround for two months, we have canceled the order and bought the same bed locally for about the same price. We ordered from Kidsfurnishings, com for the free shipping and delivery option, but free shipping and setup means nothing if they don't ship in the first place.
Now for the last part. We have been trying to get a refund issued to our credit card and they said it would take ten days. It has been nearly two weeks and they said they would look into it and that it probably was in a big pile of paperwork waiting to be entered. Looks like we will have to do do a chargeback to even get our money back. Would not recommend this company to anyone, regardless of how nice they act over the phone, no one knows what is going on around there.

We ordered a bunked from Kidsfurnishings.com. The company failed to delivery the bed when stated -actually early, which was a huge problem due to the fact that it was gift for a five-year-old and I was out of town and the bed had to sit for three weeks before I arrived home to put it together. (Torture for a five-year-old.) When it arrived, several of the pieces were scratched - actually marked with masking tape so it was shipped with the company's knowledge of the scratches; several of the side rails corners were chipped, the safety rail did not fit properly short by more than an inch; and several of the cam bolts broke during installation due to poor quality. We contacted the company (first in late May) via e-mail and phone more than 8 times (as late as mid-July) with Bob - the owner - who stated new materials would be shipped. In the end, he never followed through and quickly blamed his shipping office. Eventually, he stopped returning our phone calls and e-mails. We would not recommend purchasing from kidsfurnishings.com and we have filed a formal complaint with the Better Business Bureau of Florida.